Field Service Technician

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Job Summary:The Field Service Technician provides frontline technical support and maintenance services for Automated Ticketing Systems and associated equipment across the customer network. The role is responsible for preventative and corrective maintenance, fault diagnosis and resolution, software deployments, and emergency response activities to ensure system availability and performance.

Working primarily in the field on customer assets supplied by Cubic, the Field Service Technician ensures services are delivered safely, efficiently, and in accordance with contractual KPIs, SLAs, and quality standards. The role operates on a rostered schedule under general supervision.

Essential Job Duties and Responsibilities:

• Perform preventative and corrective maintenance on Automated Ticketing Systems and associated customer assets, including fixed and mobile equipment
• Diagnose, troubleshoot, and resolve equipment, software, network, and system faults, including complex and critical failures
• Use diagnostic tools and technical documentation to identify and isolate faults to component level
• Respond to incidents, work orders, and service requests within agreed service levels and operational priorities
• Complete work in accordance with system specifications, Safe Work Method Statements (SWMS), standard operating procedures, and safety requirements
• Maintain accurate service records, status updates, and documentation within ServiceNow and other designated systems
• Provide professional technical support and communication to internal and external stakeholders (including customers, suppliers, and members of the public)
• Identify and report safety risks, non-conformances, operational issues, and improvement opportunities to management
• Contribute to continuous improvement initiatives that enhance service quality, efficiency, and customer outcomes
• Report all WHSE incidents, hazards, near misses, and accidents in accordance with company procedures

General Duties and Responsibilities:

• Adhere to Cubic's Quality Management System, policies, and procedures
• Comply with Work Health, Safety and Environmental (WHSE) requirements
• Maintain compliance with security, privacy, and information management requirements
• Follow Cubic Human Resources policies and procedures
• Undertake other duties reasonably required by the business

Minimum Job Requirements:

Qualifications:

• Relevant Trade or Technical qualifications e.g. electrical, IT, telecommunications (Highly Desirable)
• Queensland General Construction Induction card (CPCWHS1001 – Prepare to work safely in the construction industry)**
• Rail Industry Worker (RIW) card**
• Valid, unrestricted Queensland Drivers’ license

** If the incumbent does not have a White Card or RIW Card, Cubic will support them in obtaining this

Skills/Experience/Knowledge:

• Demonstrated experience in field service, technical maintenance, or technician-based roles
• Experience maintaining, troubleshooting, and repairing electromechanical systems and associated equipment
• Basic understanding of networking concepts and IT infrastructure
• Ability to read and interpret technical drawings, schematics, service manuals, and technical documentation
• Experience using diagnostic tools to identify and resolve faults to component level
• Experience using incident management, service management, or ITSM systems
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, Teams, and PowerPoint)
• Experience maintaining service records and using online databases or ticketing systems (e.g. ServiceNow)
• Ability to safely operate hand and power tools
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Effective stakeholder engagement and customer service skills
• Strong organisational and time management capabilities

Personal Qualities:

• Customer-focused with a commitment to delivering high-quality service outcomes
• Self-motivated and capable of working independently and collaboratively within a team environment
• Proactive and adaptable, with a willingness to learn new technologies and skills
• Organised and detail-oriented, with a structured approach to planning, problem solving, and issue resolution
• Resilient and able to perform effectively in a dynamic, deadline-driven environment
• Committed to safety, quality, and continuous improvement

Physical Requirements

• Ability to work outdoors and travel regularly between customer sites
• Ability to lift and carry equipment in accordance with manual handling guidelines and safe operating procedures
• Ability to work at heights, within rail environments, and in varying weather conditions where required
• Ability to participate in an on-call and rostered work environment

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business needs.

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We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.