Field Service Supervisor

Key Responsibilities

• Install ceramic, refractory, and other industrial wear products at customer locations.
• Lead by example by working alongside field crews while supervising daily job site operations.
• Coordinate project activities to ensure work is completed safely, efficiently, on schedule, within budget, and to quality standards.
• Promote and enforce all company and customer safety policies while proactively identifying and mitigating workplace hazards.
• Serve as the primary on-site contact for customers by providing project updates, resolving issues, and ensuring customer satisfaction.
• Assist with project planning, equipment staging, material coordination, staffing, and logistics before, during, and after each project.
• Monitor project progress, labor, and costs while providing input for estimating, quoting, scheduling, and forecasting.
• Assist with welding, fabrication, equipment preparation, and shop production activities when not traveling.
• Mentor, train, and coach field personnel to develop technical skills, teamwork, and safe work practices.
• Contribute to the development and continuous improvement of Standard Operating Procedures (SOPs) and operational processes.
• Maintain tools, equipment, vehicles, and work areas in a clean and organized condition.
• Perform other duties as assigned by management.

Qualifications

• Experience in industrial field service, construction, maintenance, fabrication, or a related field.
• Previous leadership or supervisory experience preferred.
• MIG welding, refractory, concrete, or industrial maintenance experience is a plus.
• Strong commitment to safety, quality, and customer service.
• Excellent communication, leadership, and organizational skills.
• Self-motivated with the ability to work independently and as part of a team.
• Ability to travel 50–75%, including overnight travel and extended project assignments.
• Comfortable working at heights, in confined spaces, and in industrial environments.
• Valid driver's license required; CDL preferred but not required.

Education

• High school diploma or equivalent required.

Physical Requirements

• Ability to lift and carry 50–75 pounds.
• Ability to stand, walk, bend, kneel, climb, and work for extended periods.
• Ability to safely maneuver around heavy equipment and active industrial job sites.
• Ability to work in varying weather conditions and demanding industrial environments.

Pre-Employment Requirements

• Successful completion of a background check.

Successful completion of a pre-employment physical examination and drug test.