Field Service Productivity Coordinator

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

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Field Service Productivity Coordinator

B Band – Non‑Technical Project / Program Manager
Customer Engineering (CE) Operations

Role Summary

The Field Service Productivity Coordinator is asalaried, B‑Band individual contributor responsible forend‑to‑end execution and coordination of CE operational support activities that directly enable service readiness, equipment uptime, and customer satisfaction. This role operates withmoderate autonomy, applies established CE processes and BKMs, and partners cross‑functionally to ensure operational discipline, KPI performance, and audit‑ready execution across assigned customers or sites.

The role hasmeasurable impact on service efficiency, cost, quality compliance, and customer commitments, and serves as an operational interface between CE, Supply Chain, Quality, Finance, Training, and Customer stakeholders.

Key Responsibilities

Materials & Service Readiness Execution

• Own coordination and execution ofService Orders (SO), Return‑to‑Stock (RTS), Temporary Engineering Stock (TES), and parts disposition activities in alignment with CE and Supply Chain processes.
• Ensurematerial accuracy, availability, and tooling readiness to support planned and unplanned maintenance.
• Partner withSpares Planners, FSO, and CE Leadership to resolve parts escalations and improve materials flow.
• Maintainonsite CE tooling and spares inventories, including weekly stocking reviews focused on high‑failure and long‑lead parts.

Impact: Reduces material delays, improves MTTR, and supports predictable service delivery.

Operational KPI Ownership & Performance Management

• Own and maintainoperational KPIs (e.g., SO cycle time, IWN quality, materials aging, training compliance, productivity indicators).
• Develop and maintainstandard tracking mechanisms, dashboards, and reports to support management reviews and operating rhythms.
• Analyze trends, identify risks or gaps, and drivestandard countermeasures in coordination with CE leadership.
• Track corrective actions to closure and support continuous improvement initiatives.

Impact: Improves operational transparency, execution discipline, and decision quality.

Workforce & Productivity Enablement

• Provide coordination support fortimecard accuracy, scheduling alignment, and vacation planning to ensure coverage and productivity.
• Create and maintainjob aids, templates, and standardized tools that improve technician efficiency and reduce administrative burden.
• Identify workflow inefficiencies and support improvement actions that reduce cycle time and rework.

Impact: Supports CE productivity, coverage, and consistent execution.

Training & Capability Enablement

• MaintainSOPs, BKMs, and CE support documentation to ensure consistency and readiness.
• Supportonboarding and training compliance tracking, including skill progression and system access.
• Provide structured feedback from quality checks, field execution, and materials issues to inform CE training plans.
• Coordinate interview logistics and onboarding execution for new hires.

Impact: Ensures CE capability readiness and compliance with training expectations.

Quality, Safety & Compliance Support

• Execute quality checks onIWN documentation, SO compliance, and parts handling accuracy.
• Support CE Management in implementing corrective actions aligned with safety, equipment, and BKM standards.
• Maintainaudit‑ready operations; conduct and supportARK verifications.
• Reinforce compliance with global service expectations and site standards.

Impact: Reduces quality escapes and audit risk.

Customer & Field Engagement Support

• Prepare operational summaries, metrics, and documentation forcustomer visits, audits, and operational reviews.
• Support customer‑facing readiness and clear communication during on‑site engagements.
• Capture customer feedback and coordinate follow‑up actions with cross‑functional partners.

Impact: Supports customer confidence, transparency, and trust.

Operational Administration

• Own and maintainIWN updates, iCapability Plus approvals, and scheduling coordination.
• Administer Service Orders (creation, correction, closure).
• ManageTES workflows, parts returns, and disposition activities.
• CoordinateWIP, WDRs, and OnDemand billing in partnership with Finance.
• Maintaininstall base accuracy (tool ownership, CE Lead, configuration, location).

Impact: Ensures data integrity and financial accuracy.

Decision‑Making & Autonomy

• Executes work independently usingdefined processes and BKMs.
• Prioritizes tasks using KPI data and aging reports.
• Escalates risks or exceptions per CE procedures.
• Does not manage people but maylead process improvements and coordinate cross‑functional actions.

Minimum Qualifications

• Experience in field service operations, CE support, logistics, or semiconductor equipment environments.
• Business or Technical Degree preferred.
• Strong organizational skills with ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Proficiency with service management, workflow, or enterprise systems.

Preferred Qualifications

• Experience supportingCustomer Engineers or Field Service Engineers.
• Knowledge ofmaterials logistics, RMAs, TES, and Service Order workflows.
• Familiarity withApplied Materials CE processes, BKMs, and terminology.
• Experience withoperations KPI tracking and continuous improvement.

Core Competencies (Applied‑Aligned)

• Functional Knowledge: Applies CE processes, materials workflows, BKMs, and safety standards.
• Business Acumen: Understands impact of operations support on uptime, cost, and customer satisfaction.
• Problem Solving: Uses data to identify issues, execute countermeasures, and escalate appropriately.
• Collaboration & Influence: Coordinates effectively across functions without direct authority.
• Execution Discipline: Maintains accurate systems, meets commitments, and sustains audit readiness.

Additional Information

Time Type:

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Travel:

Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make ourcareers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail atAccommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.