Field Service Process Engineer

Position Summary

TheField Service Process Engineer plays a critical role in designing, sustaining, and guiding continuous improvement efforts for recently installed automated systems and workflows. This position combines deep technical execution with field leadership, data collection capabilities, testing, validation, as well as a big-picture mindset to lead the rework optimization process and document control plans.

This role is ideal for an experienced Process Engineer/Applications Engineer who thrives in fast-moving environments.This is not an entry-level role.

Key Responsibilities

• Serve as the lead technical authority for field service continuous improvement in the design and development of automated solutions
• Provide on-site root cause assessment and drive corrective actions that lead to maximizing Overall Equipment Effectiveness (OEE)
• Collaborate with Quality Assurance Team, Production, Safety, and IT Department to ensure that business needs and automation outputs are met
• Analyze production data, build quality and volume trends, and utilize visualization tools to present analysis
• Identify areas of improvement, tie them to core metrics, and address the root cause to meet standards of safety, quality, output, and cost
• Utilize structured frameworks (DMAIC, Ishikawa, 5 Whys, etc.) to diagnose production issues, define a root cause, and establish corrective actions
• Create troubleshooting guides for engineering and production teams, in addition to creating manufacturing instructions, routings, and associated processes
• Create and maintain Standard Operating Procedures (SOP), utilize Statistical Process Control (SPC), and Measurement Systems Analysis (MSA) to monitor and document process variations.

Customer Partnership

• Act as the primary technical interface with customers during service and commissioning activities
• Build trust through clear communication, professionalism, and rapid problem-solving
• Provide training and technical guidance to customer maintenance and engineering teams

Required Qualifications

• Bachelor’s degree in Electrical Engineering, Controls Engineering, Mechatronics, or equivalent practical experience
• 5+ years of hands-on experience in industrial automation, controls, or field service engineering
• Strong experience with industrial robotics and machine vision systems
• Proven ability to lead technical efforts independently in the field
• Strong customer-facing communication and decision-making skills
• Experience with safety PLCs, robot safety, and machine guarding standards
• Excellent troubleshooting and maintenance skills
• Proficient in MS Word, Outlook, Excel, and Teams.
• Authorization to work in the US

Preferred Qualifications

• Background in automotive, medical device, or high-reliability manufacturing environments
• Experience influencing product or system design based on field feedback
• Strong SQL skills and ability to create interactive dashboards using data visualization tools like Power BI or Tableau
• Experience with Dispense systems (Vitesco), Vision (Keyence or Cognex), Laser welding (IPG), and Fastening (Atlas Copco)

Travel & Field Support Requirement

• Travel extensively to customer sites, often on short notice
• Work flexible hours, including nights and weekends, to support customer production schedules.
• Must have a valid driver’s license.
• Must be able to travel up to 75% - 90% to customer sites.

Physical & Work Environment Requirements

• Work in industrial manufacturing and variable temperature environments
• Lift up to 50 lbs
• Work at heights or for extended periods of standing/kneeling.

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off & Sick Time (3 Weeks)
• Vision insurance
• Competitive Pay
• All travel costs paid