Field Service Manager

Experience level: Mid-senior

Experience required: 7 Years

Education level: Bachelor’s degree

Job function: Engineering

Industry: Consumer Electronics

Total position: 1

Relocation assistance: No

Visa sponsorship eligibility: No

Overview:

Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like your sweet spot?

Canon U.S.A, a pioneer in technology, solutions, and services, wants to hear from you. We’re actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon’s hardware and software technology-based solutions to keep our innovative customers moving forward.

Responsibilities:

We’re looking for a true go-getter to oversee:

• A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.

• Selecting, hiring, training, and developing current and new technical representatives.

• Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction.

• The warehousing process as it relates to merchandise and inventory.

• The development and education of the team as it relates to new technology in an evolving industry.

Qualifications:

Do you meet these requirements?

• Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees.

• Service management experience in the technology industry.

• Hands-on field technical experience with a vast knowledge digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.

• Strong communication skills including the desire to develop and lead a team.

• Possess excellent time management skills.