Field Service Engineer (English-speaking) - Hybrid HD01

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Job Description

Experience the power of a game-changing career  

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.   

If you’re looking to grow and be inspired, as a Field Service Engineer in Barcelona (hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech. 

What you will do in this role    

- Deliver on-site service via work orders: install, commission, maintain, and repair customer equipment 

- Provide remote technical support and manage complex escalations, including L1 analysis and advanced troubleshooting 

- Handle multiple escalations in parallel, meeting SLA targets and minimizing upward escalation 

- Document service activities, produce technical reports, and train customers on operation and basic maintenance 

- Ensure compliance with safety and quality standards 

- Communicate service delivery in English (additional languages a plus) 

- Demonstrate flexibility to travel and work at customer sites 

Concentrix is a great match if you have:   

- A native or proficient level in English and f you speak Spanish it would be a plus

- Ability to read and interpret electrical diagrams; solid knowledge of electrical and electronic systems 

- Strong hands-on technical skills with high attention to detail and an engineering mindset 

- Ability to analyze complex machine behavior, understand subsystem interactions, and develop advanced troubleshooting solutions 

- Experience supporting installations, site preparation, and complex systems (mechanical, electrical, water) 

- Proven background in field service, maintenance, or technical support within electromechanical or industrial environments 

- Strong troubleshooting, problem-solving, and remote diagnostics skills, with high productivity and low re-escalation rates 

- Solid business and operational awareness, including KPI understanding, responsible parts usage, and work order optimization 

- Ability to propose process improvements, workflow enhancements, and efficiency gains 

- Strong customer-facing and communication skills, able to manage critical situations through full resolution 

- Collaborative, growth-oriented team player who actively contributes to technical forums and meetings 

What’s in it for you  

- Full time 39 hours/week permanent contract:​Monday to Thursday 14-23h, Friday 14-22h or Monday to Thursday 17h-2:00, Friday 17:00-1:00

- Salary package: base salary of 20,000 euros gross/year + up to 4,000 euros gross/year in bonus

- Great location in Barcelona 

- Bring-a-friend (referral) bonus opportunities  

- Full paid training on the company and the project you'll be working on  

- Career development programs and specialized courses  

 Experience the best version of you!  

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”   

Concentrix is an equal opportunity employer   

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.  

R1772145

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