Field Service Engineer

Whether you're an experienced Field Service Engineer or an engineer looking to build a career in advanced automation and photonics, we'd like to hear from you.

Your Responsibilities

• Install, qualify, commission, and perform Site Acceptance Testing (SAT) of ficonTEC systems at customer facilities.
• Troubleshoot mechanical, electrical, optical, pneumatic, software, and process-related issues on automated assembly and test systems.
• Perform preventive and corrective maintenance, including emergency service activities.
• Optimize automated processes in collaboration with customers and internal engineering teams.
• Train customers on equipment operation, software, maintenance procedures, and best practices.
• Document service activities, root cause findings, and corrective actions through service reports and internal systems.
• Collaborate with engineering, software, applications, and manufacturing teams to resolve technical challenges.
• Support machine upgrades, retrofits, and continuous improvement initiatives.
• Assist with spare parts recommendations and identify opportunities for equipment upgrades and service improvements.
• Provide remote technical support and troubleshooting assistance to customers as needed.
• Take ownership of assigned technical issues, communicate progress proactively, and follow through until resolution.
• Participate in customer project meetings and provide technical updates as required.
• Travel throughout the United States and Canada, with occasional international travel.

Your Profile

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Optics, Physics, Engineering Technology, or a related technical field, or equivalent relevant technical experience.
• Strong technical aptitude and problem-solving skills, with an interest in understanding how complex systems work.
• Familiarity with electrical, mechanical, and automated systems.
• Strong written and verbal communication skills in English.
• Ability to work independently, manage priorities, and take responsibility for assigned tasks.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively with customers and colleagues while balancing technical requirements and customer expectations.
• A collaborative mindset and willingness to share knowledge, ask questions, and learn from others.
• A hands-on, proactive approach to troubleshooting and continuous improvement.
• Flexibility to support customer operations and occasional schedule adjustments based on service and project requirements.
• Willingness to travel domestically and internationally as required by customer and project needs.

What Will Put You Ahead

• Previous experience as a Field Service Engineer or in a similar technical role.
• Experience in semiconductor manufacturing, photonics, optoelectronics, or precision automation.
• Professional proficiency in Mandarin Chinese.
• Experience with motion control systems, robotics, machine vision, lasers, or optical alignment.
• Knowledge of PLCs, industrial control systems, or programming languages such as Python, C++, or similar.
• Experience installing, commissioning, troubleshooting, or maintaining complex manufacturing equipment.
• Familiarity with high-volume manufacturing environments and customer production requirements.
• Experience collaborating with international engineering teams.