Field Service Associate II (Semiconductor) (32907)

POSITION SUMMARY
Under direct supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking 

ESSENTIAL FUNCTIONS

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential) 
• Ability to interpret operation manuals to determine root cause of tool failures. (Essential)
• Provide documentation of preventative maintenance, down time, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency with using customers’ systems. (Essential)
• Perform preventive maintenance with little supervision. (Essential)
• Order, expedite and notify customers or management when replacement of product is necessary. (Essential)
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols. (Essential)
• Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
• Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential) 
• Maintain clean and safe working environment compliant with Ebara and customer safety policies. (Essential)

Qualifications

Education

• High School or AS/Associate’s of Science degree in Electronics, or completion of accredited basic electronics program, or equivalent experience.

Experience

• Preferred: Four (4) to Six (6) years of work-related experience, preferably in the semiconductor industry. 
• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.
• Speaking in front of groups.  Strong time management skills.  Self-starter.
• Demonstrated leadership and program management skills. 
• Strong relationship building skills with ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills. 
• Demonstrated excellent written and oral communication skills.
• Provide verification of good driving record if servicing customers offsite.