Field Installation & Deployment Lead

We are seeking a dependable, hands-on Delivery & Deployment Lead to coordinate field teams and support onsite deliveries, equipment deployments, installations, and related projects at customer locations.

This working lead role combines physical project work with team coordination, customer interaction, equipment handling, and installation support. The Field Lead helps ensure projects are completed safely, efficiently, and in accordance with customer requirements and company standards.

The ideal candidate has experience in delivery, installation, logistics, field services, or a similar environment and is comfortable providing direction to a team while actively participating in the work.

Responsibilities:

Field Team Leadership

• Coordinate and assign daily tasks to field technicians based on project needs and direction from management.
• Provide clear instructions to team members and help keep projects on schedule.
• Serve as a point of contact for the field team during onsite projects.
• Train and support technicians on proper work practices, equipment handling, customer service, and safety procedures.
• Monitor the quality and progress of work and address or escalate issues as appropriate.
• Communicate staffing needs, performance concerns, and project challenges to management.
• Promote teamwork, accountability, and a positive work environment.

Delivery, Deployment & Installation

• Lead and participate in onsite deliveries, equipment deployments, setups, and installation projects.
• Load, unload, move, stage, and position equipment safely at customer locations.
• Assist with equipment assembly, disassembly, installation, and project setup.
• Use common hand and power tools as needed.
• Verify that equipment, tools, materials, and supplies are available before and during projects.
• Help ensure completed work meets project requirements and company quality standards.
• Support warehouse and logistics operations as needed.
• Assist with transportation of equipment when needed.

Customer Service & Communication

• Serve as an onsite point of contact for customers and communicate professionally throughout the project.
• Review project instructions and confirm work requirements with management and the customer as appropriate.
• Provide updates on project progress, delays, and issues to the appropriate company contact.
• Help address customer questions or concerns and escalate matters that require management involvement.
• Complete and submit required project documentation, checklists, or other records accurately and on time.

Safety & Compliance

• Follow and help enforce company safety procedures and customer site requirements.
• Promote safe lifting, equipment handling, tool use, and transportation practices.
• Identify and report unsafe conditions, incidents, or equipment concerns promptly.
• Help ensure work areas are kept clean and organized.
• Maintain a professional appearance and conduct at customer locations.

Requirements:

• MUST HAVE EXPERIENCE DRIVING a 26ft BOX TRUCK WITH A LIFTGATE. NO EXCEPTIONS.
• High School Diploma or equivalent.
• Experience in delivery, moving, installation, logistics, field service, or a related hands-on role.
• Ability to provide direction, support, and guidance to a field team.
• Strong communication, organization, and problem-solving skills.
• Ability to work professionally with customers, team members, and management.
• Comfortable performing physically demanding work throughout the shift.
• Ability to lift, move, and carry 50+ lbs regularly.
• Valid driver’s license with an acceptable driving record.
• Ability to work flexible hours, including occasional evenings or weekends.
• Ability to travel locally and occasionally out of town for project work.
• Ability to work in warehouse and customer-facing environments.
• Ability to pass the required school district background check.

Preferred Qualifications:

• Experience leading a field crew, delivery team, installation team, or similar group.
• Furniture delivery, moving, or white-glove delivery experience.
• Commercial installation, assembly, or equipment deployment experience.
• Experience using common hand and power tools.
• Warehouse, logistics, or field service experience.
• Experience driving box trucks or commercial vehicles.
• Low-voltage, cabling, or IT deployment experience.