Field Engineer 3

Pay Rate: $20.00 per hour - $25.00 per hour

• Location: Groton/New London, CT
• Duration: 12 months - possible extension if needed
• Work Mode: Onsite
• SPLIT SHIFT: 20 hours on Weekday, 20 hours on Weekend
• Must Be a US Citizen

Responsibilities:

• Set up computer hardware and perform basic hardware and software troubleshooting
• Provide support for software, hardware, and networking for desktops, laptops, and servers
• Maintain and support legacy products and core server products
• Perform disk replacement on enterprise storage products
• Install and maintain PCs, software, networks, servers, and peripherals
• Support network products from operational and maintenance perspectives
• Perform installs, moves, adds, and changes as required
• Test and certify PCs, networks, servers, and client-approved applications
• Provide follow-up on problems or escalate as necessary
• Maintain professionalism in actions, demeanor, and dress
• Ensure customer satisfaction throughout service delivery transactions
• Ensure company-specific Service Level Agreements are met and incident and request tickets are updated within the ticketing system

Requirements:

• Minimum 1 year of computer support experience
• Basic hardware and software skills
• Good work ethic and organizational skills

Preferred Skills:

• Experience with installing, diagnosing, maintaining, and servicing computer-related products
• Ability to troubleshoot and repair devices, including reloading and re-imaging PCs/laptops
• Experience with installing and optimizing HW/SW networking products