Field Engineer 3

Job Title:Field Engineer 3 – IT
Support Location: Groton/New London, CT
Duration: 12 months (possible extension/temp-to-perm)
Schedule: Split Shift – 20 hours weekdays 20 hours weekends

Role Overview: We are seeking a Field Engineer to provide IT support at a government site in Groton/New London, CT. This role involves hands-on troubleshooting, repair, and deployment of computer hardware/software, with responsibilities across desktops, laptops, printers, servers, and networks. Candidates must be flexible with split shifts and occasional site-to-site travel.

Responsibilities:

• Install, configure, and maintain PCs, laptops, printers, and servers.

• Perform hardware/software troubleshooting and repairs.

• Support network products and provide operational maintenance.

• Handle disk replacements, re-imaging, and software deployments.

• Update and manage tickets to meet client SLAs.

• Maintain professionalism and ensure customer satisfaction.

Qualifications:

• 1–3 years of IT support experience.

• Strong hardware/software troubleshooting skills.

• Experience with ticket management platforms.

• Knowledge of mobile device configuration (iOS/Android).

• Hardware repair and deployment experience.

• Certifications (A , Security , Apple, Dell) preferred.