Field Care Supervisor

Home Instead Bedford is an award-winning home care provider dedicated to helping older people live well in the place they love most, their own home. As a locally owned and operated franchise of the internationally recognised Home Instead network, we provide high-quality, relationship-led care across Bedford, Bedfordshire and the surrounding communities.

Our mission is to enhance the lives of ageing adults by delivering personalised care that promotes independence, dignity and wellbeing. We believe that outstanding care starts with outstanding people, which is why we carefully match our clients with compassionate and highly trained Care Professionals who take the time to build meaningful relationships.

Our services include companionship, personal care, dementia care, live-in care, respite care, end of life care and specialist support for people with complex needs. We are passionate about delivering care that is tailored to each individual's preferences, routines and life story.

At Home Instead Bedford, we are proud of our supportive and values-driven culture. We invest heavily in training, development and career progression, creating opportunities for our team members to grow and succeed. We are committed to maintaining the highest standards of care, ensuring our clients and their families receive exceptional service every day.

If you are passionate about making a genuine difference to people's lives and want to be part of a team that values compassion, respect and excellence, Home Instead Bedford could be the perfect place for you. 

At Home Instead Bedford, we are dedicated to helping older people live independently and safely in their own homes. As a Field Care Supervisor, you will play a key role in ensuring our clients receive the highest standards of person-centred care while supporting and developing our Care Professionals.

You will be responsible for conducting care consultations, completing risk assessments, monitoring quality, carrying out client reviews, and providing ongoing support to both clients and Care Professionals. This role is a combination of field-based and office-based work and requires excellent communication, organisational, and problem-solving skills.

Key Responsibilities

Client Care and Quality Assurance

• Conduct initial care consultations with prospective clients and their families.
• Complete person-centred care plans and risk assessments.
• Undertake regular client reviews to ensure care remains appropriate and meets individual needs.
• Carry out spot checks, observations, and quality assurance visits.
• Monitor client satisfaction and identify opportunities to improve services.
• Respond to concerns and support the resolution of complaints in line with company policies.

Care Professional Support

• Conduct introductions between clients and Care Professionals.
• Mentor, support, and supervise Care Professionals in the field.
• Complete competency assessments and observations.
• Assist with probation reviews and ongoing performance monitoring.
• Promote best practice and ensure care is delivered safely and consistently.

Care Planning and Documentation

• Create and maintain accurate care plans and support documentation.
• Complete environmental, medication, moving and handling, and other relevant risk assessments.
• Ensure all client records are accurate, up to date, and compliant with company and regulatory requirements.
• Support the implementation and review of outcome-focused care plans.

Safeguarding and Compliance

• Recognise and report safeguarding concerns promptly.
• Support investigations where required.
• Ensure compliance with CQC regulations, company policies, and best practice guidance.
• Promote safe medication administration and moving and handling practices.

Communication and Partnership Working

• Build positive relationships with clients, families, healthcare professionals, and community stakeholders.
• Liaise with GPs, District Nurses, Occupational Therapists, Social Workers, and other professionals involved in a client's care.
• Participate in team meetings and contribute to service improvements.

Essential Requirements

• Experience working within health and social care.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Good IT skills and ability to maintain accurate records.
• Full UK driving licence and access to a vehicle.
• Ability to work independently and prioritise workload effectively.
• Passion for delivering outstanding person-centred care.

Desirable Requirements

• Level 3 Diploma in Health and Social Care or above.
• Experience in domiciliary care.
• Knowledge of CQC regulations and quality assurance processes.
• Experience completing care plans and risk assessments.
• Previous supervisory experience within a care setting.

What We Offer

• Competitive salary.
• Paid mileage.
• Ongoing training and professional development.
• Support to gain further qualifications.
• Opportunities for career progression.
• Pension scheme.
• Employee Assistance Programme.
• Supportive and friendly working environment.

About Home Instead Bedford

Home Instead Bedford is aCQC Outstanding-rated home care provider delivering high-quality, relationship-led care to older adults throughout Bedford and the surrounding areas. We specialise in companionship, personal care, dementia care, live-in care, overnight care, and complex care support, helping people remain independent in the place they call home.

Our Values

We are looking for individuals who demonstrate:

• Compassion - treating every client with dignity, kindness, and respect.
• Professionalism - maintaining the highest standards of care and conduct.
• Integrity - being honest, accountable, and trustworthy.
• Excellence - striving to provide outstanding care and support.
• Relationship-Led Care - building meaningful connections with clients, families, and colleagues.

Home Instead Bedford is committed to safeguarding and promoting the welfare of adults. All appointments are subject to enhanced DBS checks and satisfactory references.