VI
Falck Danmark A/S
VARITE INDIA PRIVATE LIMITED
🇮🇳 India
On-site
Mid level
3 days ago
- IoT
- ServiceNow
- Configuration Management
3 days ago
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- Experience: 5-7 Years
- We are looking for an experienced ServiceNow Administrator to support platform administration, user management, service operations, configuration management, reporting, integrations, and overall platform health.
- The ideal candidate should possess strong ServiceNow administration experience along with excellent communication and stakeholder management skills.
Essential Job Functions:
Platform Administration & Configuration
- Administer and maintain the ServiceNow platform to ensure stability, performance, and availability.
- Configure platform modules, forms, workflows, business rules, notifications, and system settings.
- Support platform enhancements and configuration changes based on business requirements.
User Access & Security Management
- Manage user accounts, roles, permissions, and access control policies.
- Ensure compliance with security standards and governance requirements.
- Support user onboarding, offboarding, and access-related requests.
Incident & Service Request Support (BAU Operations)
- Provide ongoing operational support for incidents, service requests, and platform-related issues.
- Troubleshoot and resolve ServiceNow application issues within agreed SLA timelines.
- Perform root-cause analysis and coordinate with technical teams when required.
Service Catalog & Workflow Administration
- Manage and maintain Service Catalog items, request workflows, and approval processes.
- Support enhancements to existing workflows and service offerings.
- Ensure catalog services are aligned with business processes and operational requirements.
Instance Maintenance & Health Monitoring
- Monitor instance performance, system health, integrations, and platform stability.
- Perform regular health checks and proactive maintenance activities.
- Identify and address performance bottlenecks and platform risks.
Upgrade & Patch Support
- Support platform upgrades, patch deployments, testing, and validation activities.
- Assist in evaluating upgrade impacts and implementing required remediation.
- Coordinate with stakeholders to ensure successful platform releases.
CMDB & Data Management Support
- Maintain Configuration Management Database (CMDB) data quality and integrity.
- Support data governance, reconciliation, and configuration item management activities.
- Assist with CMDB audits and improvement initiatives.
Reporting & Dashboard Configuration
- Create and maintain reports, scorecards, KPIs, and dashboards.
- Provide operational and management reporting to business stakeholders.
- Support data analysis and reporting enhancement initiatives.
Integration Support (Light Level)
- Support troubleshooting and monitoring of integrations between ServiceNow and external systems.
- Coordinate with integration teams to resolve interface-related issues.
- Assist in testing and validation of integration changes.
Knowledge Management & Documentation
- Maintain operational documentation, knowledge articles, runbooks, and support procedures.
- Ensure documentation remains current and aligned with platform changes.
- Promote effective knowledge sharing across support teams.
Stakeholder & End-User Support
- Provide support and guidance to business users and stakeholders.
- Handle user queries, platform requests, and service-related escalations.
- Deliver high-quality customer service and user experience.
SX Integration
- Support SX integration activities and related operational processes.
- Assist in monitoring, troubleshooting, and maintaining SX integration functionality.
Qualifications:
Skill Requirements
- Strong experience in ServiceNow Platform Administration and Configuration.
- Experience in User Access and Security Management.
- Hands-on experience supporting Incident and Service Request Management processes.
- Knowledge of Service Catalog and Workflow Administration.
- Experience with Instance Monitoring, Maintenance, and Health Checks.
- Exposure to ServiceNow Upgrades and Patch Management.
- Understanding of CMDB and Configuration Management concepts.
- Experience building Reports, Dashboards, and KPI Metrics.
- Basic integration support experience.
- Strong documentation and knowledge management practices.
- Excellent stakeholder and end-user support capabilities.
- Experience supporting SX Integrations is preferred.
Other Requirements
- Excellent verbal and written communication skills.
- Strong analytical and troubleshooting abilities.
- Ability to work independently and collaboratively with global teams.
- Strong customer-focused approach and stakeholder management skills.
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
Falck Danmark A/S · VARITE INDIA PRIVATE LIMITED