Facilities Lead

About the Job

We’re changing the way people think about customer care, and we need your help!

We’re searching for a Facilities Lead to oversee day-to-day operations by ensuring the campus is clean, safe and on-brand. This role will ensure everything is operating smoothly, while also supporting the culture of IntouchCX. 

As Facilities Lead, You Will…

• Work with Building Management to ensure health & safety requirements and legislative compliance for the campus are met
• Supervise Building Service Officers (BSOs) and their workload
• Respond to facility related requests and complete assigned tickets in a timely manner
• Coordinate campus visits including any related travel logistics
• Ensure space build outs and furniture assembly projects are completed
• Do weekly walk-throughs
• Respond to urgent campus issues as they arise and ensure measures are in place for off-hours/emergency support
• Maintain list of vendor contracts for outsourced services
• Acquire project quotes, place service calls and put in installation requests
• Oversee building security as it relates to vendors/onsite coverage, fobs and name tags
• Assist with shipping & receiving as needed (including crating equipment for shipment)
• Ensure meeting rooms are organized and cable management is tidy
• Inspect building grounds and equipment for unsafe or malfunctioning conditions
• Coordinate generator testing
• Monitor landscaping, common areas and parking lots
• Follow expense processes to procure items for the campus
• Coordinate reception, security, maintenance, mail, deliveries, cleaning, catering, waste disposal and recycling
• Perform additional administrative duties as required

As Facilities Lead, You Have…

• A High School Diploma or equivalent (required)
• Some post-secondary or completion of post-secondary schooling (preferred)
• Strong time management, organizational and prioritization skills
• An eye for design and exceptional attention to detail
• The ability to handle a high volume of work
• Proven leadership qualities such as critical thinking and problem solving skills
• Strong communication skills and enjoy collaborating with a diverse group of people
• Ability to thrive in a fast-paced, ever-changing work environment
• Flexibility to work a variety of shifts including days, evenings, weekends and holidays (depending on required project deadlines or emergencies)