Infrastructure Engineer | Permanent WFH | Day Shift & Night Shift

Infrastructure Engineer 

Location: 

Remote – Philippines 

Work Schedule: 

We’re currently hiring for two available shifts: 

Dayshift: Monday to Friday, 9 AM to 6 PM PH time 

Nightshift: Monday to Friday, 11 PM to 8 AM PH time 

About Us 

Safari Micro is a well-established U.S.-based MSP and value-added reseller supporting businesses, schools, and government agencies across the U.S. Founded in 1997 and headquartered in Chandler, Arizona, we’re expanding our Philippines-based IT Support Team.  

Position Summary 

We are seeking a highly skilled and versatile Infrastructure Engineer to support, maintain, and enhance technology infrastructures. This role is responsible for managing and supporting on-premises and hybrid environments, including servers, virtualization platforms, data center infrastructure, Active Directory, Microsoft 365, Azure, storage, backup solutions, and end-user technical support. 

The ideal candidate is a hands-on infrastructure generalist with strong troubleshooting abilities and broad experience across enterprise technologies. This individual will serve as a key technical resource, ensuring the reliability, performance, security, and scalability of our organization's and/or our client’s infrastructure while delivering exceptional support to users.  

This role requires a critical thinker who can effectively troubleshoot complex issues in dynamic environments, work independently, and balance project-based work with escalated support responsibilities. 

Essential Responsibilities 

• Administer and support Windows Server environments and core infrastructure services. 

• Manage Active Directory, Group Policy, DNS, DHCP, user accounts, permissions, and identity management. 

• Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licensing, and user support. 

• Administer Microsoft Azure and hybrid identity environments including Microsoft Entra ID. 

• Maintain VMware vSphere and Microsoft Hyper-V environments, including vCenter administration, cluster management, virtual machine provisioning, monitoring, patching, maintenance, upgrades, and troubleshooting. 

• Support physical servers, storage systems, and data center operations. 

• Manage backup and disaster recovery solutions to ensure business continuity. 

• Provide Tier II/III technical support and serve as an escalation point for complex technical issues. 

• Troubleshoot infrastructure, application, hardware, virtualization, cloud, and end-user technology problems. 

• Implement security best practices, system patching, vulnerability remediation, and infrastructure maintenance activities. 

• Maintain technical documentation and participate in infrastructure projects, upgrades, migrations, and platform improvements. 

• Collaborate with internal teams, vendors, business stakeholders, and clients to support organizational technology needs. 

• Effectively prioritize and manage a combination of project work, escalations, and operational support activities. 

• Communicate directly with end users and clients to resolve technical issues and provide updates when required. 

Qualifications 

• 5+ years of experience supporting enterprise infrastructure environments. 

• Bachelor's degree in Information Technology, Computer Science, or equivalent work experience. 

• Experience providing advanced technical support, escalation handling, and troubleshooting. 

• Strong communication, customer service, critical thinking, and problem-solving skills. 

• Strong experience with: 

• Windows Server Administration 

• Active Directory 

• Microsoft 365 Administration 

• Microsoft Azure and Entra ID 

• VMware vSphere, vCenter, and/or Microsoft Hyper-V 

• DNS, DHCP, and Group Policy 

• Backup and recovery solutions 

• Storage technologies and data center operations 

Preferred Qualifications 

• Experience working in managed services (MSP) or multi-client environments. 

• Experience with PowerShell or automation tools. 

• Experience performing virtualization platform maintenance, patching, upgrades, and migrations. 

• Relevant certifications such as VMware VCP, Microsoft Azure, Microsoft 365, CompTIA Server+, or similar infrastructure-focused certifications. 

Key Competencies 

• Broad infrastructure knowledge 

• Strong troubleshooting and analytical skills 

• Critical thinking and problem-solving in dynamic environments 

• Customer-focused approach 

• Ability to prioritize and manage multiple responsibilities 

• Excellent communication and teamwork skills 

• Ability to work independently and as part of a collaborative team 

• Commitment to continuous learning 

Compensation & Benefits 

💵 Competitive pay, based on your experience and technical depth 

🖥️ Brand new WFH gear: Laptop, monitor, headset 

🏛️ Mandatory government benefits + 13th month pay 

🏥 HMO (w/1 dependent) 

🏖️ 15 days of PTO/year + Birthday Leave 

🎓 Paid certifications + training aligned to your career goals 

🎁 Year-end performance bonus