Member Resource Specialist - Call Center and Front Window Services

Responsibilities
•    Provide support to recruitment team by assisting applicants with Job Security Fund and Employment Center (JSF/EC) applications at the 1199SEIU Training and Employment Funds (TEF)
•    Provide excellent customer service and answer heavy call volume, address question and route calls to appropriate staff or take messages
•    Process incoming resumes and enter candidate information to ensure database is up-to-date
•    Assist applicants with completing JSF/EC applications, assist with screening applicants for eligibility requirements and collecting appropriate documentation; verify information, make copies of documents, and administer tests
•    Ensure accurate training eligibility information is communicated to candidates
•    Schedule intake appointments
•    Provide assistance at the reception area; answer calls and provide switchboard services
•    Handle verification process and ensure JSF eligibility is confirmed
•    Perform additional duties and projects as assigned by management

Qualifications
•    High School Diploma or GED required, some college or degree preferred
•    Minimum one (1) year administrative and customer service experience in an educational, healthcare, union, or human resources setting required
•    Strong Data Entry skills required; basic skill level in Microsoft Word required and Excel preferred
•    Excellent administrative, clerical and filing skills; detail oriented and organized 
•    Great interpersonal and communication skills; able to maintain a pleasant attitude to ensure excellent service to members and visitors
•    Able to work well under pressure, multi-task, establish priorities
•    Ability to occasionally work evenings and travel in the NYC area as needed