Google Workspace Architect / Senior Administrator

About Gramian

Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering tale solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.

Role Overview

Our client operates in the telecommunications sector, focusing on unified communications solutions and services.

Our client operates a large enterprise collaboration environment and is looking for an experiencedGoogle Workspace specialist to support administration, service operations, incident resolution, and user support across the Google productivity ecosystem.

The role requires strong hands-on knowledge ofGoogle Workspace administration, Gmail, Meet, Drive, Chat, Docs, Sheets, and Slides, together with experience handling Level 2 incidents, service requests, ITSM processes, and user escalations.

CONTRACT: short-term contract (up to 1 year)

LOCATIONS: On-site in Ottobrunn, Germany; Getafe, Spain; or Stevenage, United Kingdom

PROCESS: intro call + 2-step client interview process

Responsibilities

• Administer and support theGoogle Workspace environment.
• Manage users, accounts, access, and application settings.
• ResolveLevel 2 Google Workspace incidents and service requests.
• Support Gmail, Google Meet, Drive, Chat, Docs, Sheets, Slides, and related services.
• Handle incidents and requests through ITSM tools such asRemedy.
• Respond to application-specific user requests and escalations.
• Investigate recurring issues and identify technical knowledge gaps.
• Support Google case management and vendor escalation where required.
• Produce basic service and operational reporting.
• Identify ITIL/process gaps and contribute to service improvements.
• Support knowledge transfer and handover to support technicians.
• Coordinate with adjacent teams covering Microsoft 365, email, and network infrastructure where needed.

• Advanced hands-on experience withGoogle Workspace administration.
• Strong knowledge ofGmail, Google Meet, Google Drive, Google Chat, Docs, Sheets, and Slides.
• Proven experience resolvingLevel 2 Google Workspace incidents and requests.
• Strong user-support and troubleshooting experience.
• Experience withITSM incident and request management, preferably Remedy.
• Good understanding of Google Workspace application and service management.
• Basic understanding ofMicrosoft 365, global email services, and network infrastructure.