Eyewear Specialist

Department:

Shift:

Employee Type:

Per Diem Type (if applicable):

Minimum Pay Range:

Job Description:

POSITION SUMMARY

The Eyewear Specialist is responsible for assisting patients with the selection, ordering, fitting, and

adjustment of eyeglasses and optical products within an ophthalmology office. This role works closely

with ophthalmologists, optometrists, technicians, and administrative staff to ensure seamless continuity

between clinical recommendations and optical services. The Eyewear Specialist ensures accurate

interpretation of prescriptions, provides professional product recommendations, manages inventory, and

delivers exceptional customer service while maintaining compliance with healthcare regulations and

practice policies.

POSITION QUALIFICATIONS

Education/Licensure/Certification:

· High school diploma or equivalent required.

· Certified Optician (ABO/NCLE) highly preferred.

Knowledge/Experience:

· Prior customer service, retail, or administrative experience preferred.

· One or more years of optical experience, ideally in a medical or ophthalmology setting preferred.

· Knowledge of lens manufacturing, frame design, and insurance billing preferred.

· Experience with Medicare, vision plans (VSP, EyeMed), and private insurance preferred.

Skills:

· Basic understanding of optical terminology and prescription components.

· Strong communication skills and professional presentation.

· Proficiency with computers and willingness to learn optical software.

· Strong understanding of eyeglass measurements, adjustments, and repairs.

· Ability to interpret and problem-solve complex prescriptions.

· Familiarity with optical lab standards and workflows.

· Professional, friendly, and patient-focused demeanor.

· Excellent communication, listening, and relationship-building skills.

· Ability to handle sensitive or emotional conversations with empathy.

· Strong multitasking, prioritization, and time-management skills.

· Attention to detail and commitment to accuracy. Ability to work independently and

collaboratively in a clinical environment.