Extreme Weather Shelter Lead

Position Responsibilities: 

Provide leadership and support to shift staff and clients

• Attend to client needs by creating a respectful and supportive environment for all
• Resolve client issues and de-escalate when necessary. Mediate client disagreements seek support of Site Managers and/or safety team when needed.
• Delegate staff assignments with equity considering staff strengths
• Coordinate break and lunch times to ensure adequate coverage
• Train staff as needed, and assist them to ensure duties are properly and promptly accomplished. Model best practices and mentor new staff. 
• Set a positive tone in the shelter by exhibiting compassionate and welcoming behavior. 
• Ensure staff and clients uphold shelter policies and procedures
• Ensure clients receive appropriate information on available services, community resources, and referrals. Establish and maintain professional rapport with all staff and outside agencies.
• Report staff performance or behavior concerns by completing related Incident Reports for review by the Operations Manager. In cases where the situation can be resolved immediately and a Site Manager is present, notify the Site Manager first and then fill out an Incident Report. 
• Communicate with the Operations Manager or the People First administrative team on any issues or required information in a timely manner, such as problems with the facility 
• Report any staffing issues to the EWS communications team to ensure adequate staffing on each shift.
• Perform duties of EWS General Staff as needed

Ensure the smooth operation of the shelter

• Monitor supply storage and distribution. Assist in conducting inventory as directed by the Site Manager or Operations Manager.
• Ensure all shelter policies and procedures are fairly and consistently upheld and provide feedback to Site Manager with suggestions for improvement, if applicable
• Coordinate with safety team so that they engage in regular walk-throughs of the shelter (inside and outside) to maintain safety
• Oversee the cleanliness and organization of the shelter and its perimeter throughout the shift
• Help maintain accurate records and data. This includes, but is not limited to: ensuring staff are correctly completing and filing accurate and up-to-date sign-in sheets and client intake forms for the Homeless Management Information System (HMIS); working with staff to make sure they accurately fill out their timesheets; and assisting clients in documenting issues in accordance with the shelter grievance process.
• Ensure that all incidents that occurred during the shift are documented and filed
• Report all client and staff accidents and injuries via Incident Report for followup by the Operations Manager and the People First administrative team
• Coordinate the receipt and distribution of donations when the Site Manager isn’t working 
• Attend EWS team meetings as needed
• Perform all other related duties as needed

This is a seasonal, temporary, nonexempt, non-benefited position. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation. 

Accommodations: People First is committed to meeting the needs of individuals with all types of neurodivergences and disabilities, provided that the requested accommodations do not place an undue burden on the employer. To request a reasonable accommodation, please discuss the 'ADA Reasonable Accommodation Request Form' with your direct supervisor. This form can be completed by you, or collaboratively with your supervisor. The administrative team will promptly assess any concerns or questions regarding accommodation requests, determining if they pose an unreasonable burden on the employer. People First reserves the right to request additional documentation to establish the connection between the disability and the requested accommodation.

While performing the duties of this job, the employee is regularly required to sit; use hands to type, handle, or feel; reach with hands and arms; talk and hear. The employee is frequently required to walk and stand for extended periods of time. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

People First of Santa Cruz County is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on any protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall leave of absence, compensation, benefits and training. People First makes hiring decisions based solely on qualifications, merit and business needs at the time. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills for the personnel classified.