Operations Manager

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visitwww.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

• Develop and implement business approaches and strategies related to allcontract requirements. 

• Ensure business rules and practices are followed for all major processesin order to ensure standardization,consistency and compliance 

• Recruit, manage, andretain a team of high-quality staff 

• Proactively develop strong relationships with the clientand stakeholders to ensure client expectations are met or exceeded 

• Provide monthly progress reports and other updates to client leadershipregardingcontract activities, staffing levels, issues,andrisks; andparticipate in mid- and executive levelproject management meetings. 

• Provide consultation to colleagues to solve business issues. 

• Manage delivery of services, tracking progress and performance of staff and teams 

• Develop and oversee staff training and capacity-building efforts 

• Review the performance of staff and provide coaching, including soft skills and technicaltraining,toassist employees in improving their performance 

• Ensure compliance withstate andfederal regulations and contract requirementsinday-to-day operations. 

• Ensure all program performance metrics are met. 

• Manage and track project budget and invoicing. 

• Identify trends in compliance issues and business practices. 

• Ensure maintenance of standard operating procedures. 

• Effectively prepare materials and respond to inquiries from representatives of federal oversight agencies 

Required Skills

• Excellent leadership, management, and written and verbal communication skills. 

• Knowledge of business and management principles involved inproject management,strategic planning, resource allocation, human resources modeling, leadership technique, andcoordination of people and resources. 

• Ability to engage and develop relationshipsacross multiple organizations. 

• Ability to work across all levels of management and staff.

• Ability to prioritize work and meet deadlines 

• Ability to establish and maintain professional relationships with federal, state and county agencies as well as thegeneral public. 

• Ability to work independently, requiring minimal supervision,and on multipleinitiatives simultaneously. 

• Proficient with Microsoft Office. 

Qualifications 

Education 

Bachelor’s degree or higher,preferablyin a related field. 

Experience 

5+ years relevant work experience.Proventrack record of successfully managing teams of direct report employees. Experience with review and interpretation of federal and state laws, regulations, and statutes. 

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The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

$72,000 - $99,100

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.