Express Advisor

The Express Advisors act as a liaison between our guests and the lube technicians. They ensure a positive customer experience by:

• Promptly greeting people when they pull up to Express
• Performing a vehicle walk-around and asking pertinent questions about their guest's needs
• Communicating with guests about how long their wait will be, and updating as the process goes along
• Explaining the services that have been done
• Advising on recommended service

The Express Advisors make sure the guest feels heard, cared for, and informed.

A good Express Advisor enjoys customer service, problem-solving, and a fast-past environment. They are good communicators who thrive on being busy.

Qualifications

• Customer service experience
• Strong background in service and automotive technology helpful, but not required
• Proactive
• Clear communication, good at explanation
• Work in an environment that frequently experiences extreme hot and cold temperatures, loud noises, and exhaust fumes.
• Must be able to work at a rapid pace on their feet for long periods of time