Experienced Service Advisor Fairfield, Ohio

EXPERIENCED AUTOMOTIVE SERVICE ADVISOR

Jeff Wyler Fairfield Auto Mall | Fairfield, Ohio

Position Type: Full-Time
Department: Automotive Service
Experience Level: Experienced Automotive Service Advisor

Take Your Automotive Career to the Next Level

Join a Team That Values Experience, Performance, and Customer Excellence.

Jeff Wyler Fairfield Auto Mall is looking for an accomplished, customer-focusedAutomotive Service Advisor who understands that exceptional service is about more than writing repair orders—it's about building relationships, earning trust, delivering an outstanding customer experience, and driving profitable service department growth.

We are seeking a proven professional who thrives in a fast-paced dealership environment, communicates confidently with customers, understands automotive maintenance and repair recommendations, and has a track record of turning opportunities into results.

If you're an experienced Service Advisor who takes pride in your performance, believes in doing right by the customer, and wants to be part of a professional, high-performing dealership team, we want to hear from you.

What You'll Do

Deliver a World-Class Customer Experience

• Welcome customers professionally, listen carefully to their concerns, and establish trust from the first interaction.
• Conduct thorough vehicle walk-arounds and accurately document customer concerns, vehicle condition, and requested services.
• Provide clear, transparent explanations of recommended maintenance and repairs so customers can make confident, informed decisions.
• Maintain proactive communication throughout the repair process, including updates on diagnosis, pricing, parts availability, and estimated completion times.
• Deliver a professional vehicle delivery experience that reinforces customer confidence and encourages repeat business.

Drive Service Sales and Customer-Pay Performance

• Consistently identify and present appropriate maintenance and repair opportunities based on vehicle condition, mileage, inspection findings, and manufacturer recommendations.
• Present estimates confidently, explain the value of recommended work, and follow up on declined services.
• Build customer-pay sales through trust, education, relationship building, and effective follow-up.
• Work toward individual and department goals for sales, hours per repair order, effective labor sales, customer satisfaction, and retention.
• Maximize every legitimate service opportunity while maintaining integrity, transparency, and a customer-first approach.

Partner With Technicians and Service Leadership

• Communicate effectively with technicians, parts personnel, dispatch, warranty administrators, and service management.
• Write complete, accurate repair orders that clearly describe customer concerns and requested work.
• Monitor repair progress, manage customer expectations, and help keep workflow moving efficiently.
• Coordinate approvals, additional work, and completion timelines to minimize delays and improve the customer experience.
• Follow dealership processes for estimates, authorizations, documentation, and final billing.

Build Long-Term Customer Relationships

• Develop a loyal customer base through consistent communication, professional follow-through, and dependable service.
• Follow up on outstanding estimates, declined repairs, and previous service visits.
• Encourage customers to return for future maintenance and repairs by delivering a dependable, personalized experience.
• Resolve concerns professionally and escalate issues appropriately to protect customer relationships and dealership reputation.

What We're Looking For

• Proven experience as an Automotive Service Advisor at a franchised dealership or established automotive repair facility.
• Strong understanding of automotive maintenance, repair procedures, vehicle inspections, and service recommendations.
• Demonstrated ability to sell recommended maintenance and repairs while earning customer trust.
• Excellent communication, listening, negotiation, and customer service skills.
• Confidence managing multiple repair orders and competing priorities in a fast-paced environment.
• Strong organizational skills, attention to detail, and accurate documentation habits.
• Ability to collaborate with technicians and service management to deliver timely, quality repairs.
• A professional, positive, accountable attitude and a strong desire to achieve measurable results.
• Familiarity with dealership service management software and digital vehicle inspections is preferred.

The ideal candidate is a self-motivated, experienced professional who takes ownership of the customer experience, understands the numbers behind service department performance, and consistently follows through on commitments.

What We Offer

At Jeff Wyler Fairfield Auto Mall, we want talented professionals to have the opportunity to build a rewarding, long-term career.

Our employment package is designed to support performance, professional growth, and team success and may include:

• Competitive compensation aligned with experience and performance.
• Performance-based earning potential for advisors who consistently deliver results.
• A professional dealership environment with established processes and team support.
• Opportunities to develop customer relationships and grow a strong service business.
• Collaboration with experienced technicians, parts professionals, and service leadership.
• Potential benefits, paid time off, and additional employee programs based on eligibility and dealership policy.

Specific compensation, benefits, schedules, and incentive details will be discussed during the interview process.

How Success Is Measured

The successful Service Advisor will focus on the performance indicators that matter most to a healthy, customer-focused service operation, including:

• Customer satisfaction and retention.
• Customer-pay labor and parts sales.
• Hours per repair order and average repair order value.
• Maintenance and repair recommendation acceptance.
• Timely customer communication and vehicle delivery.
• Repair order accuracy, process compliance, and overall customer loyalty.

We believe the strongest results come from combining professional sales skills with honest recommendations, excellent communication, and a commitment to doing the right thing for every customer.

Why Join Jeff Wyler Fairfield Auto Mall?

This is an opportunity for an experienced Service Advisor to bring their knowledge, professionalism, and customer relationship skills to a dealership team that understands the importance of service excellence.

We are looking for someone who wants to make a meaningful contribution—not simply process repair orders, but help create an exceptional ownership experience that keeps customers coming back.

If you are motivated by performance, take pride in your work, and know how to turn great customer service into lasting business success, we encourage you to apply.

Ready to Make Your Next Career Move?

Apply today to join Jeff Wyler Fairfield Auto Mall in Fairfield, Ohio.

Bring your experience. Build customer loyalty. Deliver exceptional service. Make your next career move count.

Jeff Wyler Fairfield Auto Mall is an equal opportunity employer. Employment decisions are made in accordance with applicable law.

Qualifications

Required Qualifications & Experience

• Automotive Service Advisor Experience: Minimum of 2 years of proven experience as an Automotive Service Advisor at a franchised dealership or reputable automotive repair facility.
• Automotive Knowledge: Strong understanding of vehicle maintenance, diagnostic processes, mechanical repairs, and manufacturer-recommended services.
• Sales Performance: Demonstrated ability to sell customer-pay maintenance and repair services, present estimates, overcome objections professionally, and follow up on declined work.
• Customer Service Excellence: Proven ability to build customer trust, develop long-term relationships, and deliver an exceptional customer experience.
• Communication Skills: Excellent verbal and written communication skills, including the ability to explain complex automotive repairs in terms customers can easily understand.
• Repair Order Management: Ability to write accurate repair orders, document customer concerns, obtain repair authorizations, and manage multiple repair orders simultaneously.
• Digital Vehicle Inspections: Experience reviewing and presenting digital vehicle inspection results, technician recommendations, photos, and videos to customers.
• Dealership Software: Familiarity with dealership service management systems, electronic repair orders, appointment scheduling, and customer follow-up tools.
• Performance-Driven Mindset: Ability to meet or exceed established goals for customer satisfaction, customer-pay sales, hours per repair order, effective labor sales, and service retention.
• Team Collaboration: Ability to work effectively with technicians, parts personnel, service management, and other dealership departments.
• Professionalism & Accountability: Strong organizational skills, attention to detail, reliability, and the ability to take ownership of customer concerns from write-up through vehicle delivery.
• Valid Driver's License: Valid driver's license with a driving record that meets dealership and insurance requirements.

Preferred Qualifications

• Five or more years of automotive Service Advisor experience.
• Experience working in a high-volume franchised dealership service department.
• A consistent history of strong sales performance, customer retention, and customer satisfaction.
• Experience with manufacturer warranty procedures, extended service contracts, and third-party warranty administrators.
• Knowledge of manufacturer maintenance schedules and vehicle inspection processes.
• Experience using CRM tools to follow up on declined services, overdue maintenance, and customer retention opportunities.
• Ability to manage a demanding workload while maintaining accuracy, professionalism, and a high level of customer care.