Executive Assistant - Minnesota & North Dakota

I. MAJOR FUNCTIONS:

The Executive Assistant provides strategic administrative support to the Executive Director to enhance organizational effectiveness and advance the mission of the Minnesota and North Dakota Chapters. The position is responsible for facilitating efficient communication, coordination, and information management across a wide range of chapter activities and initiatives. Working with a high degree of professionalism, discretion, and independent judgment, the Executive Assistant helps ensure that organizational priorities are effectively supported, stakeholders are well served, and operational systems function smoothly in a dynamic and mission-driven environment.

II. BASIC DUTIES AND RESPONSIBILITIES:

• Serve as a trusted partner to the Executive Director by managing communications, coordinating priorities, and providing administrative support to advance organizational goals and initiatives.
• Manage executive workflow by monitoring correspondence, coordinating schedules and meetings, tracking action items, and ensuring timely follow-up on key projects and commitments.
• Conduct research, gather and synthesize information, and develop materials to support presentations, training, advocacy efforts, organizational planning, and decision-making.
• Prepare and coordinate professional communications, reports, presentations, and other resources while maintaining high standards of customer service and stakeholder engagement.
• Support organizational operations and special projects by improving administrative processes, coordinating logistics, managing selected financial and record-keeping tasks, and assisting with board, committee, and volunteer leadership activities.

III. MINIMUM WORK REQUIREMENTS:

Skills:

• Excellent and effective verbal and written communication skills.
• Timeliness and effective time-management skills to prioritize and organize a complex and diverse workload.
• Understanding of business operations, and ability to plan and manage a variety of business-related services.
• Exceptional customer service skills.
• Skills in utilizing Canva, Survey Monkey, payment platforms, and other tools.
• Strong organizational skills, attention to detail, and ability to multitask.
• Strong commitment to the social work profession and NASW’s mission.

Knowledge:

• Bachelor’s degree required, social work degree preferred.
• Macro social work practice coursework and experience preferred. 
• If a social worker, MN or ND social work license (complete or in process).
• Proficiency in all MS Office applications, email systems, and Google suite.

Experience: 

• Minimum of two years’ project management, administrative, and/or executive assistant experience.
• Experience working collaboratively with multiple stakeholders, such as volunteers, interns, schools, and other non-profit organizations.

IV.  ATTRIBUTES

• Results driven: This individual sees the big picture, assists with the development and monitoring of key performance metrics to produce the desired results.  
• Strong business acumen: This individual sees opportunities and emerging trends, and is knowledgeable about the operations, unique needs, and goals specific to member-driven, not-for-profit organizations. 
• Firm and fair leadership: This individual will work with a wide range of staff, colleagues, and members, requiring a firm, fair, and flexible style that both complements the efforts and supports the needs of others.
• Partnership: This individual is able to build trust internally and externally and must be viewed as highly professional, discreet, and accountable.
• Organizational agility: This individual has a thoughtful, respectful communication style that fosters an open environment, enabling thought-provoking discussions and collaborative decision making. 
• Perceptive:  This individual is creative and intuitively recognizes opportunities and takes appropriate action.