Mexico Account Associate

What You'll Do

• Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution
• Focus on accuracy and timeliness while building loads for our customer account(s)
• Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network while taking into consideration and minimizing transit time from origin to destination
• Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates 
• Communicate with customer contacts proactively when a shipment will be delayed
• Obtain pertinent and required information for pre-pickup preparation and communicate with customer contacts proactively
• Prioritize exceptions by working with the Carrier team to provide timely updates to customers
• Proactively work with management to determine any potential concerns for aging for your customer
• Manage your customers external transportation management system (TMS)
• Receive and review required border documentation needed to cross the US/Mexican border and ensure documents are accurately made
• Understand and execute the process of transloading
• Be aware of the complemento carta porte (CCP) regulations and carry out the process needed to transit customer goods through Mexico
• Understand and analyze market updates, past lane history and ARRIVEnow tools to maximize profitability on your customer account(s) to help push strategic coverage decisions on offer manager
• Proactively track, manage and request customer accessorials with the strategic approach of identifying the delays and finding creative ways to provide solutions to your customer
• Understand the Customer’s committed lanes and when to accept or reject loads being tendered by the customer
• Establish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations with a drive for continued educational opportunities
• Consistently working towards expanding your relationship with your customer contacts by delivering timely and professional communication
• Work with BD and Carrier counterparts to navigate issues that occur to provide best-in-class customer service 
• Determine how to maximize profitability with the freight that is available by looking at appointment times, flexibility, and other attributes that will get the best possible rate 
• Learn how to navigate the claims process by collaborating with carrier, BD, and the claims teams
• Manage and execute EDI tender acceptance process for your customers

Qualifications

• Bachelor’s degree in a relevant field of study preferred
• Proven demonstration of commitment and work ethic in a school or work setting
• Fast-paced and able to multitask in a high-pressure environment
• Polished communicator with exceptional interpersonal skills, both verbal & written
• Able to take verbal/written instruction and execute with confidence

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!