EUC Lead - Microsoft 365 Collaboration, Migration & Hypercare

Role Description 

The EUC Lead is responsible for the design, build, migration, enablement, and hypercare activities associated with Microsoft 365 productivity and collaboration services within the client environment. The role provides technical and delivery leadership across Exchange Online, shared mail domain coexistence, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft 365 Apps, and associated collaboration services. 

Working closely with client stakeholders, architects, identity teams, messaging teams, and deployment resources, the EUC Lead is responsible for designing and implementing Microsoft 365 productivity services, supporting user onboarding and adoption, and coordinating rollout activities across the organisation. The role ensures collaboration and productivity services are deployed securely, operate effectively, and are successfully transitioned to end users and support teams. 

You must be an Australian citizen to apply; security clearance is highly regarded. 

Key Responsibilities 

• Lead the design and implementation of Microsoft 365 productivity and collaboration services. 

• Design and configure Exchange Online, mail routing, shared namespace, and tenant coexistence capabilities. 

• Define and implement mailbox migration, mail flow, distribution list, and collaboration service onboarding approaches. 

• Lead the design and enablement of Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft 365 Apps. 

• Support implementation of shared email domain and cross-tenant mail sharing solutions where required. 

• Coordinate end-user onboarding, productivity tool rollout, and adoption activities. 

• Develop migration, deployment, cutover, and transition strategies for Microsoft 365 services. 

• Lead testing, pilot activities, production rollout planning, and hypercare support. 

• Manage deployment risks, dependencies, issues, and stakeholder communications. 

• Produce solution documentation, migration plans, operational procedures, and support handover materials. 

• Support operational readiness and transition to BAU support teams. 

Key Skills 

• Exchange Online 

• Microsoft Teams 

• SharePoint Online 

• OneDrive for Business 

• Microsoft 365 Apps 

• Microsoft 365 Tenant Services 

• Mail Flow and Mail Routing 

• Exchange Online Coexistence 

• Shared SMTP Namespace Design 

• Cross-Tenant Collaboration 

• Microsoft Entra ID 

• Collaboration and Productivity Solutions 

• User Migration and Adoption 

• Cutover and Release Management 

• Hypercare and Operational Support 

• Stakeholder Management 

• Service Transition and Operational Readiness 

• Technical Leadership and Coordination

.

Preferred Experience 

• Microsoft 365 collaboration and messaging transformation programs. 

• Exchange Online migrations and coexistence solutions. 

• Shared mail domain and multi-tenant email architectures. 

• Microsoft Teams, SharePoint Online, OneDrive, and Microsoft 365 Apps deployments. 

• Large-scale user onboarding and productivity platform rollouts. 

• Government or highly regulated environments. 

• Managing deployment, migration, adoption, and hypercare activities across geographically dispersed user populations.

.