EUC Desktop Support Engineer

Job Description

• Design deploy and manage Azure Virtual Desktop AVD infrastructures to support enterprise desktop virtualization needs.
• Implement and maintain EUC desktop engineering solutions ensuring optimal performance security and user experience.
• Collaborate with cross functional teams to integrate AVD with existing IT infrastructure and cloud services.
• Develop and maintain automation scripts to streamline deployment configuration and maintenance tasks.
• Monitor system performance and user experience metrics to proactively identify and address potential issues.
• Maintain thorough documentation of architecture configurations and operational procedures.
• Stay updated with the latest Azure and desktop engineering technologies and best practices to continuously improve solutions.

Roles and Responsibilities

• Provide end-to-end support for Azure Virtual Desktop environments ensuring high availability and reliability.
• Perform advanced troubleshooting and root cause analysis for incidents related to virtual desktop infrastructure and EUC environments.
• Coordinate system upgrades patches and migrations with minimal disruption to users.
• Implement security best practices and compliance standards within virtual desktop and EUC solutions.
• Collaborate with IT teams to design scalable and secure desktop virtualization strategies.
• Participate in disaster recovery planning and execution to ensure business continuity.
• Mentor junior engineers and provide technical guidance on desktop engineering and AVD topics.
• Engage with stakeholders to understand requirements and deliver tailored end-user computing solutions.