Senior Manager, Digital Banking

Responsibilities:

• Lead team and plan business strategies for digital banking channels including internet banking and mobile banking for personal and SME customers.

• Explore and implement new digital banking solutions and initiatives for the Bank.

• Drive projects to enhance the digital banking channels from business perspective.

• Work with IT and other stakeholders to explore new solutions.

• Get support from business teams to initiate projects and liaise with business teams throughout the projects.

• Accountable for digital adoption and usage KPIs.

• Ensure internet activities comply with regulatory requirements and protect the best interest of customers.

• Monitor the usage of digital banking services and monitor the market trend.

• Prepare competitors' benchmarking and analysis.

• Assist other divisions or bank's subsidiaries in driving digital channel initiatives 

To meet the challenge, you should possess the following qualifications and attributes:

• Degree or above with major in Business Administration, Marketing, e-Commerce, Information Technology, Fintech or related disciplines

• At least 10 years relevant experience in banking industry with proven track records in digital banking service development, include e-Banking and mobile banking channels.

• Proven work experience as a team leader or supervisor

• Strong sense in user experience

• Self-motivated with strong analytical and planning skills

• Detail-oriented & able to work under pressure to meet tight schedule

• Excellent communication and leadership skill

• SME business background is an advantage

• Good command of written and spoken English and Chinese