Estate Manager

Position Summary:Responsible for managing daily operations and long-term strategic planning of properties.Oversee the care, upkeep, and cleanliness of the Estate, including the coordination of all services, events, and operations. Responsible for supervising and leading the staff to achieve the highest level of unparalleled professional service and physical care to the principal's satisfaction.

Position Responsibilities: 

• Partner with employees and contractors to meet the company principal’s objectives and ensure engagement amongst team members, contractors, and other support staff
• Collaborate closely with the Security team to ensure property access, vendor and guest arrivals, special events, emergency procedures, and established security protocols are consistently followed.
• Lead, mentor, and develop domestic staff to maintain exceptional standards of service, attention to detail, and professionalism in alignment with the principals’ expectations.
• Conduct routine inspections of the residences, guest houses, grounds, and property infrastructure to ensure all areas are maintained to established standards and proactively address maintenance or operational concerns.
• Partner closely with department heads to ensure the effective operation of property systems and seamless coordination of services throughout the residences and grounds.
• Anticipate property needs, identify potential issues, and provide thoughtful recommendations and solutions before concerns escalate.
• Manage the operational budget and oversee area budgets
• Work with the principal on highly confidential projects as instructed
• Anticipate and respond to the principals’ needs with a high degree of professionalism, discretion, confidentiality and service.
• Oversee all OSHA Federal/State safety rules and regulations 

Essential skills and experience: 

• Bachelor’s degree in hospitality or a related field and 5 years of Estate management experience; or any combination of education, training, and experience that demonstrates the ability to perform the duties of the position
• Proven ability to lead, influence, and effectively collaborate with employees, contractors, and cross-functional partners, including individuals who are not direct reports.
• Prior Estate Management, luxury residential property management, ranch management, hospitality, or comparable private-service experience strongly preferred.
• Excellent knowledge of professional service and estate management
• Excellent communication skills
• Demonstrated leadership, managerial and organizational skills
• Advanced computer skills and smartphone proficiency
• Excellent interpersonal and communication skills; positive attitude
• Excellent time management skills/ability to organize and manage multiple projects
• Ability to maintain a high level of strict confidentiality and professionalism
• Possess a valid driver’s license with a good driving record

Valued but not required skills and experience: 

• Hotel hospitality/Museum experience preferred
• Previous experience as a personal assistant or house manager

Physical demands and work environment: The physical demands and work environment characteristics described here represent those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Physical demands: Basic standing, walking, and sitting for office work.  Occasional bending, reaching, twisting, turning, pushing, and pulling when assisting other staff.  Close vision demands due to continual desktop computer work requirements.  Driving of personal vehicle required to various locations.  Occasional lifting of up to 15 pounds.
• Travel:Occasional travel required., often on short notice.
• Work environment:  Home setting and Office setting.  The noise level is usually moderate. 
• General sign-off: The employee is expected to adhere to and ensure compliance with all relevant OSHA safety regulations for all personnel; as well as all company policies, and to act as a role model in the adherence to policies. 

Qualifications

WHO ARE YOU?

You are a self-motivated, go-getter who takes extreme pride in their work. You require little supervision, and work well independently; but also enjoy being part of a team. You are detail oriented, and work well with structure and schedules; but you're fluid enough to change direction with little notice. You're open to feedback, because you always want to be just a little better than you were the day before. You think on your feet, and are an effective communicator - regardless of whether you're chatting with an intern or presenting to the CEO. You are able to manage multiple projects at once, and have great people management skills, for when it's time to delegate. You're professional, but don't take yourself too seriously and have an excellent sense of humor. You consider your profession more of a lifestyle than just a job - and are passionate about the career path you've chosen for yourself. You are open-minded, and willing to speak up when you have great ideas. You aren't afraid of change, and seek out opportunities to improve processes. You're comfortable leading (and completing) projects, and do so with a positive attitude. Your background likely consists of work on large properties, private estates, or in luxury hotels. You've taken on a lot in your career, and you're ready for your next challenge!

WHO ARE WE?

DFI is a private property management company dedicated to providing unparalleled Service Excellence to our clients. In support of our goal, we work hard to develop an amazing culture for our teams which extends far beyond a typical organization or benefits package. We offer many exciting programs that focus on developing the whole person - we work hard, play hard and know how to have FUN!

Why DFI?

• Fun, team-oriented environment
• Competitive salary and performance based bonus program
• 100% employer paid medical, dental, and vision insurance for employees and their dependents (with participation in our Wellness Incentive Program)
• 401(k) + match
• Generous vacation and personal time off allowance
• Charitable donation matching program
• Training and development opportunities
• Programs and activities to encourage a balanced lifestyle

This is a drug free workplace where all candidates are required to complete a background check and drug test before employment

DFI is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: DFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at DFI are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. DFI will not tolerate discrimination or harassment based on any of these characteristics.