ERP Implementation Consultant

Your Mission

• Be ready to deliver high-quality functional consulting and knowledge transfer the moment KCT activates a new Tyler service line
• Translate complex government business processes into precise Tyler configuration and workflow design within your specialization, once engaged
• Serve as a trusted advisor — not just a trainer — guiding client staff through challenges and surfacing process improvement opportunities
• Support KCT's long-term growth strategy by expanding the Company's delivery capability across the broader Tyler product suite

Key Responsibilities

• Configuration & Implementation
• Analyze client business models and document software requirements across the relevant out-of-scope Tyler product line
• Configure the applicable Tyler application in alignment with client organizational structures, workflows, and operational requirements
• Configure approval workflows, controls, and system security in accordance with client operational and audit requirements
• Consult with client directors, department heads, and process owners to capture workflow, integration, and reporting needs
• Support integration activities between the assigned Tyler product and adjacent Tyler modules or third-party systems
• Data Migration & Conversion
• Guide clients through data mapping and conversion from legacy systems to the applicable Tyler application
• Lead data migration activities including master data mapping, open transaction loads, and opening balance or record validation
• Identify data conversion issues and partner with technical staff to resolve them ahead of go-live
• Execute data reconciliation between legacy systems and Tyler to confirm migration accuracy prior to cutover
• Testing & Quality Assurance
• Develop functional test scripts and end-to-end workflow scenarios for the assigned Tyler product line
• Support structured testing phases (SIT, UAT) and confirm client readiness for go-live
• Track defects and coordinate resolution with the project team and Tyler vendor support through to closure
• Support parallel processing activities and reconciliation between legacy and new systems prior to cutover
• Training & Knowledge Transfer
• Design and deliver role-based end-user training sessions — remote and onsite as required — tailored to client workflows
• Develop client-facing training materials including user guides, process guides, quick reference sheets, and job aids
• Create or adapt custom reports to meet client-specific operational and reporting requirements
• Build client staff capability to independently administer and sustain the Tyler environment post-implementation
• Project Governance & Delivery
• Maintain accurate project documentation including configuration logs, issue logs, agendas, trip reports, and timesheets
• Participate in weekly project status meetings, steering committee presentations, and departmental working sessions
• Provide weekly progress updates, time tracking, and effort reporting to support budget management
• Escalate functional risks, configuration issues, and scope changes to the Project Manager proactively and with recommended resolution paths
• Execute all assignments in accordance with KCT's delivery methodology and quality standards

Other Tyler Module Areas

Candidates are sourced and pooled by category, not hired against all areas simultaneously.

• Courts & Justice
• Enterprise Case Manager (Odyssey) - Case management and integrated justice workflows for county and statewide court systems
• Public Safety
• Enterprise CAD, CAD Pro, Records Pro (RMS), Mobile - Computer-aided dispatch, records management, and mobile field operations for law enforcement, fire, and EMS
• Corrections
• Corrections / Jail Management - Inmate booking, custody tracking, and corrections case management
• Schools / K-12
• Enterprise ERP for Schools, Tyler SIS, eSchoolPLUS - Student information systems, K-12 financials/HR/payroll, and transportation management
• Property Appraisal & Tax
• Enterprise Assessment & Tax (CAMA) - Mass appraisal, assessment administration, and tax billing/collection
• Land & Vital Records
• Recording, document, and vital records management - Recording workflows, land records management, and vital records administration
• Data & Insights
• Tyler Data & Insights (TDI) - Cross-platform analytics, dashboards, and executive reporting
• Digital & Civic Engagement
• Digital solutions, unified payments platform, Meetings - Citizen self-service, online payments, and public meeting/agenda management
• Content Management
• Content Manager (ECM) - Enterprise content and document management across Tyler applications

Expected Outcomes

Success in this role includes:

• A ready, qualified bench of consultants across Tyler product lines outside KCT's current Service Delivery scope
• Rapid activation capability when KCT secures a new client engagement in an adjacent Tyler product area
• Tyler configurations (once engaged) that fully align with client requirements, regulatory obligations, and reporting needs
• Confident, self-sufficient client teams capable of administering their Tyler environment post-implementation
• Strengthened client trust in KCT's ability to support the full breadth of the Tyler product suite

Qualifications

• Required Experience
• 3+ years of functional consulting experience on at least one Tyler Technologies product line outside KCT's current scope (see Out-of-Scope Tyler Module Areas below)
• Hands-on configuration experience within the relevant Tyler product line's core modules
• Deep understanding of the state and local government business processes relevant to that product line (e.g., case management for Courts & Justice; CAD/RMS workflows for Public Safety; CAMA and mass appraisal for Property Appraisal & Tax)
• Experience leading data migration, parallel processing, and reconciliation activities within ERP implementation programs
• Technical / Functional Skills
• Experience delivering role-based end-user training and producing structured documentation in a government ERP context
• Ability to manage multiple workstreams independently in a fully remote, client-facing environment
• Bachelor's degree in a relevant field (Business, Public Administration, Information Systems, or a related field) preferred
• Professional Skills
• Strong written and verbal communication skills with both technical and non-technical stakeholders, including department directors and executive leadership
• Confident, executive-level presence when advising client leadership and steering committees
• Sound judgment in balancing client satisfaction with delivery discipline and scope adherence
• Ability to adapt effectively within dynamic, multi-stakeholder public-sector environments
• Preferred Qualifications
• Product-specific certifications relevant to the candidate's Tyler specialization (e.g., court administration, public safety/CJIS-related credentials, school business official certification, or assessor/appraiser credentials) are advantageous but not required. Agile/Scrum experience or certification in hybrid ERP delivery environments is a plus.
• Great-to-have Qualifications (not required)
• Working knowledge of Tyler modules already within KCT's active Service Delivery scope is a nice-to-have and supports more integrated, cross-functional implementation engagements. Preference is given to candidates with additional exposure to one or more of the following:
• Finance
• Human Capital Management (HCM)
• Utility Billing
• Enterprise Permitting & Licensing (EPL)
• Enterprise Asset Management (EAM)

Professional Expectations

• All KCT team members and contractors are expected to uphold the following standards:
• Demonstrate deep functional knowledge of government ERP processes and the relevant Tyler product line's module capabilities
• Maintain disciplined documentation and configuration practices throughout the project lifecycle
• Exhibit confident, professional communication with both technical and non-technical client stakeholders
• Balance client satisfaction with delivery discipline and scope adherence
• Adapt effectively within dynamic, multi-stakeholder public-sector environments
• Uphold strict confidentiality of all KCT and client information in accordance with the executed Service Agreement and NDA
• Store all work product exclusively in KCT-approved cloud environments (Microsoft SharePoint / OneDrive); no storage on personal or unauthorised platforms
• Submit accurate monthly invoices by the last business day of each calendar month, itemised by date, hours, and deliverable
• Lead with professionalism, accountability, and a commitment to quality at every phase of delivery