eReferral - Roles at the Morocco Pavilion at EPCOT

Job Description

Responsibilities

• Greet Guests and use our passion for Disney to connect with them and provide assistance and information, while providing excellent Guest Service.
• Share knowledge of alcoholic beverages, including beers, wines, liquors and liqueurs, and maintain knowledge of cocktail recipes
• Properly open, pour and handle alcoholic beverages and use appropriate bar tools to perform various drink making techniques including stirring, shaking, mixing, blending and layering
• Record and process Guest orders accurately through a point-of-sale system (POS register), handling cash and other forms of payment.
• Set up and break down bars and understand bar sanitation and cleaning guidelines.
• Be responsible for following Responsible Vendor Procedures as well as all food safety regulatory requirements and company standards for Food & Beverage Service.

• Provide exceptional guest service and proactively engaging with guests, addressing needs, answering questions, giving directions, and other information about the theme park or surrounding areas. while sharing your passion and knowledge of Disney Products
• Work between indoor and outdoor Merchandise kiosk locations with prolonged standing to perform and maintain crowd control during peak operational hours
• Process guest orders accurately through a point-of-sale system (POS register), including; cash handling, counting money, making change, and processing credit card transactions
• Receive inventory to include unboxing, tagging, and displaying items on various sales floor locations. May perform Heart of House responsibilities which include: unload pallets with a pallet jack, forklift or other devise to move inventory, stock replenishment from the pallets to the sales floor, coordinate the stockrooms, and support the overall function of their respective locations.

• Proactively greet Guests, manage seating charts, & resolve Guest situations in fast paced environments
• Answer Guests questions regarding menu items, food products and
• Use PCs and tablets to navigate reservation and table management systems to check-in Guests and manage seating charts
• Escort Guests to their seats, pulling out chairs and providing high chairs or booster, and deliver and present menus.
• Complete opening and closing tasks, assist with bussing tables, pouring alcoholic and non-alcoholic beverages, run food and complete general cleaning

• Greet Guests, explain restaurant promotions, upsell and record menu orders and input orders into the point-of-sale computer system, while handling cash and other forms of payment.
• Follow all food safety regulatory requirements and company standards
• Balance serving multiple tables simultaneously throughout a shift, leading our Server stations and resolving Guest situations.
• Uphold location theming by maintaining a role in the show, while providing excellent Guest Service and demonstrating general wine and cocktail knowledge.
• Demonstrate strong memorization and mathematical skills

• Greet Guests, provide assistance and information and explain restaurant promotions, while upholding location theming
• Follow all food safety regulatory requirements and company standards
• Assist servers by retrieving food & beverage items from kitchens and serving to our Guest, including alcoholic and nonalcoholic drinks.
• Perform various restaurant duties including but not limited to setting tables, stocking drinks, condiments and side stations, and pouring beverages, including alcohol
• Will perform cleaning duties such as sweeping and mopping floors and bussing tables.

Basic Qualifications

• Must be at least 18 years old
• MUST be able to demonstrate Cultural Authenticity pertaining to Morocco
• At least 1 or more years of full service experience as a Beverage Server Tipped (Bartender)
• At least 1 or more years of full service experience as Food & Beverage Server
• Strong written, verbal and interpersonal communications skills
• Experience managing, prioritizing, and supporting multiple responsibilities efficiently
• Comfortable handling Cash and other forms of payment
• Observational skills to identify Guest needs and ensure safety guidelines are being followed
• Understand and explain menu offerings to Guest and answer questions about the food products
• Follow all food safety regulatory requirements and company standards
• Partner with team to make adjustments for operational changes
• Passion for connecting with Guest and Cast Members from all lines of business to provide excellent service
• Operate mobile devices and other computer systems
• Physical role including heavy lifting, pushing, pulling, grasping, bending, twisting, standing & walking for extended periods, climbing, and kneeling
• Exposure to extreme temperatures, from high heat areas in the kitchen and outdoors, to cold areas in freezers and coolers.
• Cast Members may be required to handle cleaning chemicals and supplies
• Cast Members may work with and around all foods and food allergens, including but not limited to beef, pork, poultry, fish, shellfish, gluten, soy, peanuts, tree nuts, egg and dairy products

Preferred Qualifications

• Bilingual preferred.
• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred.
• Part-Time requires full availability for any shift, a MINIMUM of three (3) days per week, including nights and holidays

Compensation Details

Additional Information

• Segment: Disney Parks, Experiences and Products
• Business: Walt Disney World Resort
• Category: Theme Park Operations
• Job Type: Part Time
• Postal Code: 32830
• Alternate City: Orlando
• Alternate State / Region / Province: Florida
• Alternate Postal Code: 32837
• Alternate Country / Region: United States of America