VI
ERC Specialist
VARITE INDIA PRIVATE LIMITED
- 🇮🇳 India
- On-site
- Manager or above
- 2 days ago
- AI
2 days ago
Not enough detail in this posting to match
About The Client:
An American multinational computer software company incorporated in Delaware and headquartered in San Jose, California. They specialize in software for creating and publishing a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print.
About The Job:
- You will manage a wide range of HR-related inquiries spanning policies, procedures, and programs, while partnering closely with Centers of Excellence (COEs) to identify and implement effective solutions.
- The role requires strong customer orientation, working with regional/global stakeholders, sound judgment, and a proactive, data-driven approach to anticipating and addressing people-related needs in a dynamic environment.
- Manage end-to-end employee and manager queries, including complex and escalated cases, applying strong communication, critical thinking, and problem-solving skills.
- Provide first-level coaching to employees and managers on employee discretionary policies, coaching and various lifecycle processes and moments that matter
- Deliver consistent, compliant, and high-quality customer service
- Drive operational excellence across case management by ensuring accuracy, efficiency, documentation integrity, and timely resolution.
- Enable and promote self-service by contributing to high-quality, locally relevant knowledge content and support materials.
- Ensure knowledge is accurate, regionally compliant, and continuously improved through structured feedback and collaboration
- Analyze case trends, operational metrics, and employee sentiment data to identify root causes, service gaps, and improvement opportunities.
- Maintain a data-driven mindset, leveraging insights to enhance employee experience and streamline processes.
- Lead and contribute to India and global cross-functional initiatives aimed at resolving complex scenarios, optimizing workflows, reducing manual effort, and improving service delivery.
- Identify AI and automation opportunities and partner with Technology and stakeholder teams to implement scalable solutions.
- Support the development and execution of global processes while ensuring regional alignment and compliance.
- Partner with multiple COE teams to orchestrate solutions across entire employee lifecycle.
- Working with global teams in a highly matrixed global organization.
- Proactively anticipate operational risks and implement preventive, scalable solutions to mitigate impact.
- Strong customer-focused approach with a commitment to delivering exceptional employee experience
- Proactive mindset with the ability to anticipate needs and act with ownership
- Effective written and verbal communication skills
- Practical problem-solving capability with sound judgment
- Critical thinking and analytical ability
- Ability to clearly articulate problem areas and influence stakeholders toward solutions
- Strong solution-oriented focus with a continuous improvement mindset
- Empathy and sensitivity when handling employee matters
- Ability to collaborate effectively across teams and functions
- Comfort operating in ambiguity and navigating complex scenarios
- Ability to thrive in a fast-paced, evolving environment
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral:
| 0-2 years | INR 5,000 |
| 2-6 years | INR 7,500 |
| 6+ years | INR 10,000 |
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.
ERC Specialist · VARITE INDIA PRIVATE LIMITED