Customer Support Engineer (f/m/x)

ZEISS Semiconductor Manufacturing Technology​

 ​

Enabler for smaller, more powerful, and more energy-efficient microchips​

 ​

Working for tomorrow today. ​

Around 80 percent of all microchips worldwide are produced using ZEISS technologies. As the centerpiece of every electronically controlled system, they have become an integral part of our everyday lives – whether in smartphones, smart homes or smart factories. ZEISS is a technology leader in the field of semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and process control solutions, ZEISS enables the production of ever smaller, increasingly powerful, and more energy-efficient microchips, and thus plays a pivotal role in the age of micro- and nanoelectronics.

Your Role

• Act as the direct interface to the 1st-level support teams within the local organizations
• Perform on-site installations of new equipment at customer locations; in accordance with work instructions, you will be responsible for the alignment and adjustment of highly complex assemblies, analyze novel malfunctions, and define corrective actions for challenging technical issues
• Perform service and maintenance activities on our equipment, both by phone, remotely, and on-site; in your role as a ZEISS brand ambassador worldwide, you will independently carry out troubleshooting and fault rectification
• Take primary responsibility for investigating systematic sources of errors, independently analyze, resolve, and document malfunctions, and prepare and conduct technical training sessions for 1st-level support teams and customers in English

Your Profile

• Successfully completed degree in Electronics, Optoelectronics, Automation Engineering, Microsystems Engineering, Physics, or a comparable qualification as a technician
• Relevant professional experience in technical service within the semiconductor industry, special-purpose machinery, or a comparable industrial sector
• Willingness to undertake several-week international business trips (approximately 60% travel) and a high degree of flexibility regarding working hours and assignments
• Open-mindedness toward different cultures; demonstrated intercultural competence, particularly in the Asian region, is an advantage
• Excellent communication, teamwork, and assertiveness skills, combined with a strong enthusiasm for solving challenging technical problems and a pronounced service-oriented, hands-on mentality
• Very good command of English

Your ZEISS Recruiting Team: