3D Design & Implementation Specialist, CLO

Responsibilities

• Present inspiring software demos and product presentation
• Be the central point to guide corporate clients in their 3D implementation strategy
• Provide technical support to corporate clients in their usage of CLO, CLO-SET and the other solutions we develop and maintain a high level of user satisfaction
• Be a corporate user advocate and liaison to other teams; identify corporate user challenges and partner with other departments to develop solutions / resolve issues
• Monitor and assess software utilization at key client accounts, collaborating with Business Development Managers to identify growth opportunities and support the development of strategic initiatives
• Train on and off-site new and existing corporate users to help them become proficient in CLO, CLO-SET and the other solutions we offer
• Participate in client projects on and off-site (open to international travel)
• Collaborate with the CLO Design & Implementation team (locally and globally) to organize and facilitate events/ projects to create corporate user engagement and awareness of our products
 
• Create informative tutorial videos for our YouTube channel and PDF guides to educate our corporate and individual user communities
• Help the Customer Experience department organize open workshops and other user engagement events/projects for our global Individual user community
• Create 3D content for user engagement, social media, and various initiatives
 
• Collaborate with software developers and UX designers to propose innovative features and/or feature improvements
• Follow up with the development team on bugs and crashes reported by users
• Beta Test the latest CLO versions before release and report any feedback/bug/crash to the development team.

Requirements (hard skills)

• Strong base in the CLO Software and/or Marvelous Designer
• Knowledge of our platforms CONNECT and CLO-SET
• Experience as a designer or pattern maker, preferably in the apparel industry, with a strong understanding of garment construction and the apparel/accessory development process
• Excellent knowledge in Pattern Making
• Knowledge in the Adobe suit is a must (especially Photoshop & Illustrator)
• Knowledge of other 2D CAD software (Modaris, Gerber, Optitex, etc..) and other 3D software (blender, Rhino, 3dsMax, etc...) is a strong plus
• Good professional writing skills Good presentation and public speaking skills
• Must be fluent in English; an additional language is a plus.

Plus if you have (soft skills)

• Be user focused and pedagogical
• Resourceful - with a can do attitude, takes initiative and is self-driven
• Team player and a great ability to work collaboratively in a fast-paced, deadline-driven environment
• Strong communication and professional presentation skills
• Strong organization and prioritization skills
• Positive and enthusiastic attitude with a desire to invest in long-term
• Tech-savvy and interested in new technologies related to 3D and the apparel and textile industry.

Additional points

• Willingness to travel (sometimes internationally)
• Must be legally authorized to work in Germany as we are unable to provide work visas