Epic PB & Claims Principal Trainer

Job Title:                            EpicPB & Claims Principal Trainer

Location:                            Remote

Department:                       Epic Implementation/Operation

Reports to:                        Epic Training Manager

Employment Type:            Full-time, Exempt

Travel Required:                Yes, 10%

Salary Range:                       $75,000-$85,000

Summary

Reporting directly to a Training Manager, the Epic Professional Billing and Claims Principal 
Trainer will be responsible for overseeing enterprise end-user training and education efforts 
related to Epic billing and claims applications. The Principal Trainer will be responsible for 
collaborating with other training and education staff to build and maintain the master training 
environment in Epic and manage curriculum design and delivery efforts for Epic professional billing 
and claims applications. The Principal Trainer will also work closely with Epic Professional 
Billing and Claims Application Managers and Analysts to understand the unique system design and 
build for Planned Parenthood to create customized, relevant curriculum for end users.

Essential Functions

•  Meeting with Professional Billing and Claims Application Managers and Analysts to validate and 
design key workflows.
•  Building and maintaining the master training environment in Epic and reconciling training user 
accounts.
•  Designing and developing PB and Claims focused training curriculum based on Epic best practices 
and Planned Parenthood’s unique build and configuration of Epic.
•  Managing the full PB and claims end user training program for Planned Parenthood, including the 
identification and deployment of credentialed trainers.
•  Monitoring the completion of end user training and ensuring all professional billing and claims 
end users achieve proficiency in their designated applications.
•  Developing and maintaining Planned Parenthood’s Epic training curriculum and materials 
repository.
•  Developing post go live educational programs for credentialed trainers, superusers, and end 
users that support optimization efforts.
•  Reviewing and understanding new features and functionality deployed by Planned Parenthood to 
create updated training strategies.

Supervisory Responsibility: This position has no supervisory responsibility.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Business Acumen, Strategic Thinking, Problem Solving,

• Customer Service and Interpersonal Skills, Oral and Written Communications

• Ethics, Diversity, Initiative, Teamwork, Leadership

• Computer and Technical Skills

• Quality, Safety & Security

Education and/or Experience

• Bachelor’s degree in: Engineering, Computer Science, training and education, or related field. Prior experience may also be considered in lieu of a degree.

• Current certification or Planned Parenthood credentialed status in applicable Epic application(s)
• Prior experience in a revenue cycle focused role or specialty.
• Possesses prior enterprise training and education experience

Skills 

Required

•  Outstanding verbal communication and presentation skills.
•  Demonstrates established training management and curriculum design experience.
•  Experience managing multiple teams of resources in a software implementation effort.
•  Possesses excellent time management and organizational skills.
•  Conveys information clearly and concisely with project leadership and subject matter 
experts.
•  Conveys the ability to gain trust and establish effective relationships with Epic 
counterparts.
•  Seeks, logically examines, and interprets information from various sources to determine a 
problem’s cause and to develop a course of action to resolve the problem and prevent its 
recurrence.
•  Has a demonstrated understanding of the role that racial inequity plays in our society and its 
impact on healthcare systems and institutions.

Preferred

•  Possesses prior Epic experience, especially with Resolute Professional Billing
• Possesses prior experience designing and maintaining master training environments.
• Possesses prior experience with the end-to-end establishment of Epic training programs and 
curriculums.
• Possesses prior experience working with Planned Parenthood.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and listen. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Sedentary Work

• Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time)

• And/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects.

• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. 

• Must be able to travel throughout and between facilities. 

• Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

• There is no occupational risk for exposure to communicable diseases.

Duties and responsibilities may be added, deleted, or changed at any time at management's discretion, formally or informally, either verbally or in writing.