Epic Analyst - Cadence and Prelude

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization.  OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us

We are currently searching for an EPIC Applications Analystto work with our EPIC team in Charlotte.

The Epic analyst is responsible for the build, implementation, maintenance, and optimization of assigned Epic modules to support clinical and business operations. This analyst position collaborates with operational stakeholders, project managers, and other analysts to deliver high-quality solutions and ensure the Epic system aligns with organizational goals and regulatory requirements. This position can be a hybrid or remote position.

Essential Functions: 

• Evaluates documented resolutions and analyzes trends for ways to prevent future problems.

• Design/build application system that is appropriate for users’ needs as well as consistent with the overall design of the organization’s needs.

• Collaborates with clinical, operational, and IT teams to gather requirements, troubleshoot issues, and develop solutions.

• Provides support for the testing of new and upgrading of existing technology as needed.

• Identifies and learns appropriate technology used and required by the organization.

• Prioritizes and escalates technical problems (when required) to IT management.

• Second administrative support for technology used within the organization.

• Documents problem-solving process for other staff. Includes FAQs where appropriate.

• Evaluates documented resolutions and analyzes trends for ways to prevent future problems. 

• Applies diagnostic utilities to aid in troubleshooting.

• Performs hands-on fixes as required.

Skills and Abilities: 

• Understanding of Practice Management System, EHR (Electronic Health Record), and additional software applications.

• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.

• Strong documentation skills.

• Able to assist in developing and interpreting technical and application documentation for training and end-user procedures.
• Ability to work on call rotation schedule, including nights and weekends, sometimes with little advanced notice. 

Qualifications:

•  Minimum of a High School diploma
• 1-2 years’ work experience of experience in healthcare IT, clinical informatics, or related field. Exposure to Epic or other EHR systems preferred.
• Certifications in assigned module(s) is preferred or required within 6 months of hire.

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