Content Moderator

Be part of building a safer digital world

Are you detail-oriented and passionate about online platforms? Do you enjoy analyzing content and making decisions that create a real impact? We are looking for aContent Moderator / Content Analyst / Trust & Safety Specialist to join our team inGuadalajara. In this role, you will help ensure that digital platforms remain safe, engaging, and compliant, protecting millions of users worldwide.

What you’ll do

• Review and moderate user-generated content (text, images, videos) across digital platforms

• Identify and take action on inappropriate, offensive, or non-compliant content

• Apply community guidelines, policies, and compliance standards

• Escalate sensitive or complex cases to appropriate teams (Quality, Policy, Legal)

• Maintain accuracy and productivity aligned with KPIs and SLAs

• Analyze content trends, user behavior, and patterns

• Collaborating with cross-functional teams such as Quality Assurance (QA), Customer Support, and Operations

• Ensure documentation and reporting of moderation actions

What we’re looking for

• Experience 1–2 years in:

• Content moderation

• Customer service / BPO / Call Center

• Quality Analyst / QA / Content Auditor

• Social Media / Digital Content / Community Management

Required Skills

• Strong attention to detail

• Critical thinking and decision-making

• Ability to work in a high-volume / fast-paced environment

• Strong written communication skills (English preferred)

• Ability to apply guidelines and policies consistently

• Basic computer skills (MS Office, digital tools, platforms)

Preferred Qualifications

• Experience in Trust & Safety / Content Review / Risk Analysis

• Background in digital media, journalism, or social networks

• Familiarity with: Community guidelines, Online safety standards, Policy enforcement processes

Why join us?

• Work with global clients in digital platforms and technology

• Build a career in the growing Content Moderation / Trust & Safety industry

• Collaborative environment with learning and development opportunities

• Gain experience in QA, analytics, operations, and digital compliance

Important to know

• This role involves reviewing high volumes of online content

• Some content may be sensitive in nature

• Training and support will be provided Location Guadalajara, Jalisco (On-site)