Enterprise Wi-Fi / Wireless Customer Experience & Service Improvement Lead

Our Client, an IT Services and Consultant company, is looking for an Enterprise Wi-Fi / Wireless Customer Experience & Service Improvement Lead for their Columbus, OH location.
 
Responsibilities:

• Serve as the primary regional contact for wireless matters, representing the Client’s stakeholders to the delivery team and the delivery team to the Client
• Maintain regular engagement with regional IT, site, and business leaders, including service reviews and governance meetings
• Coordinate across operations, engineering, and vendor teams to ensure regional issues and requests are progressed and closed
• Communicate service status, planned changes, and improvement initiatives clearly and proactively
• Manage regional escalations and own communication during high-impact situations

• Regional wireless SPOC
• Problem Management
• Surveys, personas, requirements, customer analytics

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities