Engineering Program Manager, Architecture & Performance, Apple Services Engineering

Summary

The Apple Services Engineering team is one of the most exciting examples of Apple’s long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. And they do it on a massive scale, meeting Apple’s high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Our Program Managers partner with engineers who build secure, end-to-end solutions. Thanks to Apple’s unique integration of hardware, software, and services, engineers and Program Managers partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apple’s privacy policy, one of Apple’s core values. Although services are a bigger part of Apple’s business than ever before, these teams remain small, nimble, and multi-functional, offering greater exposure to the array of opportunities here.

Description

We are looking for an engineering program manager to steer the performance aspect of feature development and drive cross functional initiatives.

Responsibilities

• You will help define metrics and KPIs, and lead teams to execute on performance goals. This is a hands-on role working with the engineering org, as well as site-reliability engineering, business teams, operational teams, marketing, analytics, and external vendors.
• You are the thread tying these disparate teams together to deliver end-to-end projects that improve our products globally.
• You will be involved in all aspects of the project life-cycle, whether it be helping develop functional requirements, getting into the detailed analysis, facilitating proofs-of-concept or QA, and tracking release management of multiple projects at once.
• You build positive relationships; you are aware of politics but do not get mired in them; you are constantly looking to improve yourself and your team; you see around corners; and you deliver.

Minimum Qualifications

• 5+ years of program management, product management, systems engineering or equivalent experience
• Excellent project management skills to drive schedules, dependencies, critical path and risks
• Solid technical understanding of large scale distributed software systems, cloud architecture, development and deployment, and bonus points for past development experience
• Strong facilitation skills (requirements sessions, design meetings, progress and status meetings)
• Experience working with globally distributed teams
• BS/MS in Computer Science / Engineering or relevant industry experience

Preferred Qualifications

• Experience with systems performance instrumentation and optimizations
• Experience working across a full software stack: consumer devices, networking, backend and infrastructure
• Understanding of OS fundamentals
• Excellent verbal and written communication and presentation skills, including the ability to convey information in a clear, concise and credible manner
• Strong relationship management and facilitation skills both within diverse engineering teams and cross functional organizations
• Familiarity with open-source software development processes