Engineer III

Engineer III

Plano, TX (Hybrid)

6+ Months        

Job Description:

Experience supporting, using technology – Omnissa Workspace ONE, Microsoft Intune

Medium level of knowledge and experience with Apple MacOS Support and Troubleshooting

Provide end-user support for mobile devices (iOS, Android) including smartphones, tablets, and mobile applications

Monitor system performance, compliance and logging/monitoring

Collaborate with engineering teams to resolve incidents based on log data

Collaborate with security and compliance teams to ensure endpoint protection and policy enforcement

Strong troubleshooting methodology skills

Must be able to document incidents and problem resolutions carefully and accurately

Experience with change management concepts, tools and implementations preferred

Excellent documentation, writing skills

Experience with ServiceNow desired

This position will be onsite/hybrid to RTC