Engineer - Customer Identity and Access Management (CIAM)

JOB DESCRIPTION

Engineer - Customer Identity and Access Management (CIAM) 

Location:Kraków, Poland  

Working Days:Monday -Friday  

Hybrid work:2 days in office and 3 days remote   

Working Hours:9 am-5 pm  

On Call:Rotation  

The Opportunity 

​​​

Sysco is hiring a highly skilled Engineer - Customer Identity and Access Management (CIAM) with a strong background in Customer Identity & Access Management (CIAM) solutions, specializing in Okta SSO and MFA. The ideal candidate will bring a minimum of 2 to 4+ years of experience in IAM technologies (Okta, Azure Entra, Identity Governance tools) and will play a critical role in designing, implementing, and supporting IAM solutions. This role requires hands-on expertise, cross-functional collaboration, and strong communication skills to drive secure and seamless identity solutions across the organization.​ This is an ​​individual contributor​ role. 

​​Responsibilities: 

• ​​Configuring and managing Okta SSO, MFA, lifecycle management, and integration with eCommerce applications 

• ​​Designing, implementing, and maintaining CIAM solutions, leveraging Okta for global applications 

• ​​Troubleshooting and resolving complex integration issues, ensuring service reliability and minimal disruption to business operations​  

• ​​Developing and maintaining technical and project documentation, including architecture diagrams, project plans, status reports, and operational runbooks​  

• ​​Serving as the technical SME for integration efforts, translating business and security requirements into effective identity solutions​ 

• ​​Providing 24X7 On-Call support for CIAM services​ 

• ​​Managing integration projects for end-to-end, including planning, scoping, resourcing, risk mitigation, stakeholder communication, and on-time delivery  

• ​​​Developing custom scripts, customizations and APIs to support business needs​​  

Requirements: 

• ​​A Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related field; or equivalent work experience 

• ​​An advanced degree or IAM-related certifications 

• ​​2 to 3+ years of experience in IAM technologies with strong hands-on expertise in Okta 

• ​Experience in customizations, scripts development, and API development 

• ​A proven track record leading IAM integrations involving SaaS, cloud, and on-prem platforms 

• ​3+ years of experience with IAM platforms such as SailPoint, ForgeRock, or Azure AD 

• ​​3+ years of experience managing or coordinating IT/security projects (Agile, Waterfall, or hybrid environments) 

• ​​Okta Certified Professional or Developer​ 

• ​​Strong hands-on experience with Okta SSO, MFA, adaptive authentication policies, risk-based authentication, and advanced integrations 

• ​Proven ability to integrate diverse business applications into CIAM platform 

• ​Strong experience with API-based integration and REST API workflows for identity services 

• ​Ability to develop and maintain Okta APIs, custom flows, and templates 

• ​Experience in implementing risk-based, adaptive, and passwordless authentication solutions 

• ​Advanced troubleshooting of issues and strong analytical skills 

• ​Working knowledge of other IAM tools​ 

Benefits:  

• Private medical care 

• Hybrid working 

• Cafeteria platform 

• MultiSport card 

• Life insurance 

• Integration events 

• Complimentary coffee and tea available in the office 

• Convenient on-site parking for employees 

• Modern and well-equipped office with dedicated relaxation and leisure areas, including Xbox and foosball