Engagement Manager / Delivery Manager

Engagement Manager / Delivery Manager
Job Address: 51 John F. 100 Galleria Parkway, Suite 1500 Atlanta, GA 30339
Work Location Type: Onsite
Job Duration: 3-4+ months CTH

Position Overview
We are looking for an experienced Engagement Manager / Delivery Manager to lead client engagements, manage end-to-end delivery, and ensure successful execution of technology projects and programs. The ideal candidate will have strong experience in client management, delivery governance, stakeholder management, team leadership, and project/program execution.
The candidate should be comfortable working with business and technology stakeholders, managing multiple priorities, identifying delivery risks, and ensuring projects are delivered within agreed timelines, scope, quality, and budget.

Key Responsibilities

• Own end-to-end delivery for assigned client engagements, projects, or programs.
• Serve as the primary point of contact for clients and key business stakeholders.
• Build and maintain strong client relationships and identify opportunities to improve customer satisfaction.
• Manage project scope, timelines, milestones, deliverables, dependencies, risks, and issues.
• Establish delivery governance, reporting, KPIs, and operational processes.
• Lead cross-functional and distributed teams across technology and business functions.
• Work closely with Project Managers, Technical Leads, Architects, Product Owners, and Business Teams.
• Conduct regular client status meetings, steering committee meetings, and delivery reviews.
• Proactively identify delivery risks and develop mitigation and contingency plans.
• Ensure adherence to SLAs, quality standards, delivery methodologies, and organizational processes.
• Track project financials, resource utilization, capacity, and overall engagement performance.
• Manage resource planning, staffing, onboarding, and allocation in collaboration with internal teams.
• Drive continuous improvement and operational efficiencies across engagements.
• Handle escalations and work with leadership to resolve complex client and delivery issues.
• Prepare executive-level presentations, dashboards, status reports, and delivery metrics.
• Coordinate with sales/account teams for renewals, extensions, and potential new opportunities.
• Support pre-sales activities, solution discussions, proposals, estimates, and client presentations when required.
• Ensure effective communication between offshore, onsite, and client teams.
• Promote Agile/DevOps and other appropriate delivery methodologies based on project requirements.

Required Qualifications & Skills

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field.
• 8–10 years of experience in IT delivery, project management, program management, consulting, or client engagement management.
• Proven experience managing technology projects or client engagements from initiation through successful delivery.
• Strong client-facing and stakeholder management experience.
• Excellent communication, presentation, negotiation, and interpersonal skills.
• Strong understanding of project management methodologies such as Agile, Scrum, Waterfall, or hybrid delivery models.
• Experience managing cross-functional and geographically distributed teams.
• Strong understanding of delivery governance, KPIs, SLAs, risks, issues, and dependencies.
• Ability to manage multiple projects/priorities in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making capabilities.
• Experience with project management and collaboration tools such as Jira, Confluence, MS Project, ServiceNow, Azure DevOps, or similar tools.