Engagement Manager

Engagement Manager

Onsite (New York City, NY) | Full-time

About Daptic

Daptic is building the future of regulatory intelligence, with the mission to empower global manufacturers to navigate complex regulations seamlessly and accelerate the global launch of physical products.

With government regulations and standards becoming increasingly complex, product delays and innovation roadblocks are more common than ever. Daptic automates the identification and analysis of relevant regulations, standards, and product requirements, allowing R&D teams to focus on what they do best: creating groundbreaking products within automotive, aerospace, construction, consumer electronics, energy, medicine and healthcare, and beyond.

Currently, with a small focused team, we’re proud to be supporting the development of products used by over 100 million people worldwide.

We’ve secured over $22M in total funding from Canvas Ventures, IA Ventures, 8VC, and other institutional investors who believe in our vision to revolutionize product development.

The Role

As an Engagement Manager at Daptic, you’ll own the end-to-end relationship, expansion, and renewal of accounts with the world’s largest manufacturers. You will learn how Daptic fits into the day-to-day work of our users, drive expansion trials with new users and business units, and demonstrate the value of Daptic to VPs and SVPs around the globe. You are expected to be the go-to internal expert in account and stakeholder knowledge, the customer’s first-stop for product expertise and the growth engine for annual accounts.

Buying Daptic is just the beginning of modernizing product compliance for an organization. Introducing new ways of working across different teams and geographies embeds Daptic as the digital regulatory layer for large enterprises. With each interaction, you’ll turn some of the most respected regulatory teams in the world into engaged users who renew and expand. Growing our annual accounts is critical to winning trust and belief in Daptic as the gold standard for product compliance software.

Core Responsibilities

1. Build Relationships and Drive Expansion

   • Cultivate relationships with all account stakeholders, from budget holders to daily users.

   • Identify new expansion opportunities through deep knowledge of client organizations and an active network.

   • Plan and host user sessions like onboarding, office hours, strategy and feedback sessions.

2. Deliver Seamless Implementation

   • Map the workflows and use cases of your stakeholders, working through their pain points, and understanding what value they’re hoping to see from Daptic.

   • Deploy and configure Daptic for new users, managing data and feature access, introducing new data sources and new products.

   • Tailor user documentation to customer context and workflows.

3. Own the Annual Deal Cycle

   • Lead recurring touchpoints and readouts with executives and budget holders, crystallizing the Daptic value story throughout the annual deal cycle.

   • Keep renewals on track, ensuring visibility into upcoming deadlines, expansion opportunities, trials, and potential risks.

   • Set the standard for expansion deals at Daptic. Get pen to paper with some of the biggest logos in manufacturing while we’re at the ground floor.

What We’re Looking For

Requirements

• 4-10+ years of experience in management consulting, customer success, account management, investment banking, private equity, or high-growth B2B startups, with a strong blend of analytical, strategic, customer-facing, and cross-functional expertise.

• Demonstrated technical acumen and the ability to grasp technical products, whether through education or experience.

• Polished client and soft skills. You should be able to navigate hard questions live, and enjoy being the interface between customers and Daptic.

• Strong commercial instincts. You can read an account, spot opportunity and risk, and deliver measurable results.

• The stamina to continuously grow an account, turning new users into champions and champions into bigger contracts.

• Strong organizational skills, so the details of every account are always at your fingertips.

• Experience building with AI tools, with AI already part of how you work day to day.

• Available to work in our New York City office at least 4 days a week.

• Open to travel (0%-50%) as required to support business needs.

Bonus

• Software deployment at manufacturers, or familiarity with either the manufacturing or product compliance spaces.

• Experience in growing accounts at early-stage startups (Series A or earlier) or newly released products.

What We Value

• You bring structure to unstructured problems. Given an open-ended question with no obvious frame, you build one and work from it.

• Strong attention to detail and a “110% mindset” in all tasks.

• Ability to translate complex regulatory and product value into clear outcomes for both technical and executive audiences.

• Exceptional communication skills, written, verbal, and visual, for both internal and customer-facing audiences.

• A proven ability to ramp fast on unfamiliar material. Our customers work across topics like safety, emissions, cyber, data privacy, and restricted substances, and across many industries.

• Comfort managing multiple customers and projects simultaneously, with an ability to quickly switch contexts.

• Experience thriving in unstructured environments, demonstrating adaptability and initiative.

• Proven track record of meeting and exceeding goals in a fast-paced, technical environment, such as early promotions or top-of-cohort ratings.

Why You’ll Love Working at Daptic

• Big impact, early stage: You’ll shape the growth trajectory for annual accounts and directly influence Daptic’s long-term success.

• Customers solving urgent problems: We work with household names facing massive regulatory complexity and we’re helping them solve it with AI.

• A sharp, humble team: We believe in high standards, candid collaboration, and celebrating wins.

• Fun environment: We’re building something important, but we also make it a point to enjoy the ride, from offsites to team dinners in NYC.

Other Notes

• Individual contributor role.

• 100% healthcare coverage (Medical, Dental & Vision). Gym membership, and unlimited PTO round out the comp plan.

Ready to help the world’s most advanced manufacturers navigate an increasingly complex regulatory world?