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AL

Engagement Manager

Artech LLC
  • 🌏 Worldwide
  • Remote
  • Manager or above
  • 8 hours ago
  • $68 – $70 / hour
  • Azure
  • GCP
  • ITIL
  • PMP
8 hours ago
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Job Title:Engagement Manager
Location: Remote
Duration: 6 months
 
Salary Range: $70.00 - $72.00/Hour on W2 (Without Benefits).
Applicants must be willing to work on W2

Role Description
  • Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships.
  • Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English.
Core Responsibilities – Customer-Focused
  • Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals.
  • Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables.
  • Financial & Contract Management: Oversee project finances and ensure terms are met.
  • Problem Resolution: Address client issues, complaints, and conflicts promptly.
  • Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions.
  • Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests.
Core Responsibilities – Employee-Focused
  • Strategy Development: Create initiatives to boost morale, satisfaction, and productivity.
  • Culture Building: Foster a positive, inclusive environment with recognition and work-life balance.
  • Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.
Required Skills & Experience
  • 12–16 years of overall IT experience, with at least 5+ years in a client-facing experience in Service Delivery, Client Management, Business Development, or Program Management role.
  • 7+ years in Project Management.
  • Experience in Banking, Financial Services and Insurance services industry.
  • Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
  • Experience handling onsite–offshore delivery models and managing distributed teams.
  • Excellent interpersonal and communication skills in English (spoken and written).
  • Collaborating with TCS various COE Groups and Practice Teams to meet client requirements.
  • Presenting Steering Committee, Operations.
Qualifications/Certifications Preferred
  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • ITIL Foundation / Intermediate.
  • Project Management Professional (PMP).

Engagement Manager · Artech LLC

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