ES
Endpoint Engineering Specialist – L2/L3
Epsilon Solutions LTD
Location not stated
Manager or above
1 month ago
- Microsoft Intune
- SCCM
- Defender
- Windows
- PowerShell
- Intune
- Change Management
- Microsoft Defender
- Active Directory
- Group Policy
- ServiceNow
- Jira
1 month ago
Work Location: Toronto – 3 days office
Experience: 6–8 Years
Key Technologies: Microsoft Intune, MECM/SCCM, Entra ID, Defender for Endpoint, Windows 10/11, PowerShell
Purpose
TheEndpoint Engineering Specialist – L2/L3 is responsible for managing and supporting enterprise endpoint services, with strong hands-on expertise inMicrosoft Intune and MECM/SCCM. The role focuses on endpoint administration, application deployment, patching, compliance, vulnerability remediation, troubleshooting, and continuous service improvement.
Key Responsibilities
Endpoint Management – Intune & SCCM
- Administer and supportMicrosoft Intune and MECM/SCCM in a large enterprise environment.
- Manage Intuneconfiguration profiles, compliance policies, endpoint security policies, device enrollment, application deployments, and update policies.
- SupportWindows Autopilot, Windows Update for Business/Autopatch, Entra ID device management, and Defender for Endpoint.
- Manage SCCMapplications/packages, collections, software updates, deployment configurations, content distribution, and client health.
- SupportIntune/SCCM co-management and endpoint migration activities where applicable.
- Package, test, deploy, upgrade, and troubleshoot enterprise applications throughIntune and SCCM.
- Managemonthly Windows/application patching, deployment monitoring, and patch compliance.
- Troubleshoot failed application and patch deployments usingIntune diagnostics, SCCM client logs, Event Viewer, and PowerShell.
- Support vulnerability remediation and address non-compliant or vulnerable endpoints.
- ProvideL2/L3 support for complex endpoint incidents and escalations.
- Troubleshoot Windows 10/11, Microsoft 365 Apps, Intune enrollment, SCCM clients, application deployment, patching, compliance, BitLocker, and Defender-related issues.
- Maintain technical documentation, SOPs, deployment procedures, and knowledge articles.
- Support change management, testing, pilot deployments, and production rollouts.
- Participate in endpoint modernization initiatives includingIntune adoption, SCCM-to-Intune migration, Autopilot, and endpoint security improvements.
- Collaborate with Security, Infrastructure, Identity, Service Desk, and other technology teams.
- 6–8 years of experience in endpoint engineering, endpoint administration, EUC, desktop engineering, or related IT operations.
- Strong hands-on experience withMicrosoft Intune and MECM/SCCM.
- Experience withapplication packaging/deployment, patch management, endpoint compliance, and vulnerability remediation.
- Good knowledge ofWindows 10/11, Entra ID, Microsoft Defender for Endpoint, Microsoft 365, Active Directory, and Group Policy.
- Working experience withPowerShell scripting and automation.
- Strong L2/L3 troubleshooting, root cause analysis, documentation, and communication skills.
- Experience withWindows Autopilot, Windows Autopatch, Intune Remediations, and Intune/SCCM co-management.
- Experience withServiceNow, Jira, or similar enterprise platforms.
- Microsoft Endpoint Management, Microsoft 365, or related certifications.
- Experience supporting alarge-scale enterprise endpoint environment.
Thanks & Regards
Aman Sharma
Direct Number:408-459-7174
e-mail :aman.s@epsilonsolutions.ca
Mississauga, Canada
Endpoint Engineering Specialist – L2/L3 · Epsilon Solutions LTD