End-User Support Engineer

EPAM's Krakow office is growing, and we're currently seeking an End-User Support Engineer to join the team. A strong fit for this role will bring creative problem-solving skills along with excellent communication and relationship-building capabilities. This position requires in-office attendance at the Krakow location five days a week.

Responsibilities

• Assist end users through both face-to-face and remote support channels at the site
• Take charge of configuring and installing computer hardware, systems, printers, and scanning equipment
• Coordinate with external service providers and network engineering teams to tackle technical issues
• Keep meeting rooms and their equipment functioning smoothly through routine care
• Verify that ticket resolution falls within established SLA commitments and response timelines
• Manage software installation processes and troubleshoot problems that arise along the way
• Handle incident tickets from the point they're created all the way through to closure
• Conduct regular maintenance within the server room to maintain reliable system performance
• Take ownership of keeping IT equipment cabling organized and well-maintained
• Follow documented IT Work Instructions when executing everyday tasks
• Maintain precise and up-to-date hardware inventory records

Requirements

• At least two years of comparable hands-on experience in a similar function
• Familiarity with Network Fundamentals and Troubleshooting approaches for resolving connectivity issues
• Proven capability in Windows Endpoint Administration, covering workstation configuration and continued upkeep
• Basic understanding of IT Service Operations Fundamentals that contributes to smooth service delivery
• Applied knowledge of Microsoft Intune Support Essentials for managing devices and endpoints
• Strong people skills matched with effective problem-solving capability
• Genuine interest in exploring new technology and adjusting quickly to unfamiliar situations
• Capacity to maintain focus and deliver results even in challenging, high-pressure moments
• Intermediate English language proficiency
• Willingness to accept and act on direction provided by the immediate manager

Nice to have

• Practical experience operating within MacOS and Linux environments
• Working knowledge of Remote Access Tools for delivering support to systems remotely