End-User Support Engineer

We're expanding our EPAM Krakow team and need an End-User Support Engineer to join us. Succeeding in this position calls for a creative mindset combined with strong interpersonal and communication abilities.

Note that this role requires being physically present at the Krakow office five days per week.

Responsibilities

• Deliver assistance to end users at the site, covering both in-person and remote support scenarios
• Set up and configure computer equipment, systems, printers, and scanning devices
• Liaise with service providers and network engineering staff to address technical concerns
• Keep meeting room equipment in proper working condition through regular upkeep
• Guarantee that SLA targets are met and tickets receive prompt responses
• Manage the installation of software and address any accompanying technical difficulties
• Process incident tickets throughout their full lifecycle, from logging to closure
• Look after the server room to ensure equipment continues operating without issues
• Handle the organization and upkeep of cabling for IT equipment
• Adhere to established IT Work Instructions while carrying out day-to-day tasks
• Keep hardware inventory records current and accurate

Requirements

• A minimum of two years spent working in a comparable role
• Capability in Network Fundamentals and Troubleshooting for diagnosing and fixing connectivity problems
• Competence in Windows Endpoint Administration to handle workstation setup and maintenance
• Working knowledge of IT Service Operations Fundamentals to help deliver efficient service
• Hands-on familiarity with Microsoft Intune Support Essentials for overseeing devices and endpoints
• Excellent communication abilities combined with a knack for solving problems
• Openness to picking up new technologies and adjusting rapidly to fresh challenges
• Capability to stay effective and composed when working under pressure
• Intermediate English language skills
• Willingness to follow guidance and direction given by the immediate supervisor

Nice to have

• Background working with MacOS and Linux environments
• Familiarity with Remote Access Tools for providing support to systems remotely