Enablement Systems/Program Lead

About The Job:

• This role owns operational support for Adobe CX Orchestration sandbox environments and supports program coordination across the Learning & Development (L&D) team's enablement initiatives.
• The position combines troubleshooting and administration of sandbox and learning platforms with day-to-day coordination of enablement programs, tracking timelines, stakeholders, and deliverables, while building workflow solutions using tools such as Workfront Fusion, Microsoft Power Automate, Microsoft Forms, and Miro to improve team efficiency.
• The ideal candidate has working-level technical familiarity with SaaS/cloud platforms, a foundational understanding of Product and Agile/Scrum concepts, and strong program/project coordination skills.
• This is an operations and program coordination role and not a Product Management role.

Essential Job Functions:
Sandbox Operations & Technical Support

• Provision, monitor, and support Adobe CX Orchestration (CXO) sandbox environments, including mPaaS and Experience Cloud shared environments, within defined SLA timelines.
• Own the sandbox program access automation pipeline and troubleshoot exceptions and provisioning failures.
• Coordinate with Product, Engineering, Technical Operations, and related teams to resolve access and provisioning issues.
• Manage requests for new solution provisioning to support enablement initiatives and coordinate with the Corporate Provisioning Team when necessary.
• Perform day-to-day administration of training environments including decommissioning, inventory management, and access/password administration.
• Maintain and continuously improve documentation for environment configurations, workflows, operational procedures, and runbooks.
• Support periodic environment health checks, budget utilization tracking, refresh cycles, cleanup activities, and management of the team Slack community channel.

Program & Project Coordination

• Coordinate timelines, deliverables, and stakeholder communications across L&D enablement initiatives including certification programs, release readiness activities, onboarding cohorts, and training programs.
• Track program status, risks, issues, dependencies, and action items.
• Prepare status reports, dashboards, and updates for training leadership and stakeholders.
• Support planning, scheduling, and execution of enablement sessions, sandbox rollouts, and cross-functional initiatives.
• Partner with Learning Consultants and Training Operations Specialists to manage dependencies and maintain project momentum.

Automation & Continuous Improvement

• Partner with internal teams to identify opportunities for improving existing sandbox automation processes.
• Assist with testing, validation, and deployment of automation enhancements and workflow updates.
• Actively participate in User Acceptance Testing (UAT) activities for new features, tools, and operational processes.
• Recommend process improvements to reduce manual effort and improve operational efficiency.
• Identify recurring operational challenges and translate them into scalable workflow automation solutions.
• Build and maintain automation workflows using Workfront Fusion, Microsoft Power Automate, Microsoft Forms, Miro, and similar low-code platforms.
• Support intake management, collaboration workflows, tracking systems, and operational dashboards.
• Explore and implement AI-driven approaches to reduce manual effort, including content generation and operational automation use cases.

Stakeholder & Cross-Functional Collaboration

• Serve as a primary point of contact for employees regarding sandbox access and enablement program inquiries through Email, Slack, and Microsoft Teams.
• Collaborate closely with Product, Engineering, Technical Operations, and Support teams to resolve issues and drive operational improvements.
• Represent the Sandbox and Enablement Operations function in relevant cross-functional meetings and discussions.
• Apply strong negotiation, relationship management, and conflict-resolution skills to balance competing priorities and stakeholder expectations.
• Facilitate cross-team communication to ensure seamless execution of enablement programs and platform operations.

Qualifications:

• 3–4 years of experience in Operations Support, Technical Coordination, Program Coordination, Project Coordination, or a related hybrid role.
• Beginner-to-intermediate understanding of SaaS and Cloud platforms with the ability to navigate administrative consoles, review logs, and coordinate with engineering teams.
• Foundational understanding of Agile and Scrum concepts including backlogs, sprints, stakeholder management, and roadmap planning.
• Experience managing multiple projects, timelines, priorities, and stakeholders simultaneously.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Strong stakeholder management, negotiation, and conflict-resolution abilities.
• Experience working with ITSM and ticketing platforms such as Jira, ServiceNow, or similar tools.
• Hands-on experience with Workfront Fusion, Microsoft Power Automate, Microsoft Forms, Miro, and related workflow automation tools.
• Ability to build and maintain basic automations, forms, workflows, dashboards, and collaboration boards.
• Enterprise administrator-level experience managing Learning Management Systems (LMS).
• Experience in course management, user provisioning, permission setup, reporting, troubleshooting, and LMS administration.
• Experience with Adobe Learning Manager (ALM) is highly preferred.
• Instructional Design experience or exposure is considered an advantage.