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Emergency Services Manager
Paul Davis Restoration & Remodeling of Tulsa OK
- 🇺🇸 United States
- On-site
- Manager or above
- 17 hours ago
- $65,000 – $70,000 / year
- ADP
- Health insurance
- Pension
17 hours ago
Not enough detail in this posting to match
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Company car
- Employee discounts
Emergency Services ManagerOur Emergency Services Manager leads the 24/7 emergency response and mitigation department, managing field supervisors, project managers, and mitigation technicians handling water, fire, smoke, storm, and mold damage. This role ensures rapid dispatch, strict safety standards, profitability, and exceptional customer service for commercial and residential clients.
$65,000 - $70,000 per year
Leadership & Personnel Management
- Managing, recruiting, training, coaching, and delegating tasks to Emergency Services Department staff.
- Setting clear, measurable goals and conducting formal performance evaluations.
- Facilitating monthly staff meetings and actively working to promote team morale and workplace safety
- Using industry tools and financial reporting to track budget health and drive overall department results.
- Managing and exceeding expectations for individual job profits to ensure production hits set Gross Profit targets.
- Handling the billing lifecycle, including collecting payments from closed jobs and managing Accounts Receivable.
- Communicating with insurance companies, handling complex negotiations, and building long-term relationships with insurance carriers.
- Recruiting third-party vendors and subcontractors while auditing their compliance and handling customer service complaints.
- Marketing and selling company restoration services directly to a potential client base, insurance adjusters, and regional industry professionals.
- Attending relevant industry-specific trainings to keep the department compliant with evolving restoration standards.
- High proficiency in major platforms like Xactimate, RMS, and ADP.
- Comprehensive understanding of mitigation services (water, fire, mold, storm damage) and IICRC Certifications
- Demonstrated ability to multi-task, schedule, and coordinate multiple restoration jobs concurrently while maintaining strict client confidentiality.
- Experience directing, coaching, and supervising a workforce of up to 20 field and office employees.
- Running efficient meetings, aligning departmental milestones, and working autonomously to hit target goals.
- Seamlessly managing client relationships (both over the phone and face-to-face), creating professional estimates, and generating invoices
- High School Diploma/GED,5+ years of leadership experience in property restoration, and3+ years specifically focused on the emergency mitigation department.
- Associate or bachelor’s degree coupled with recognized active IICRC industry trade credentials.
- Ability to walk around damaged client sites to perform accurate structural damage evaluations and job oversight.
- Capacity to remain stationary at a computer desk up to 50% of the day, lift up to 50 lbs, and hold a clean driving record to operate a company vehicle
Disclaimer: Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Emergency Services Manager · Paul Davis Restoration & Remodeling of Tulsa OK