EU
EMEA Benefits Analyst
eTeam UK
🇬🇧 United Kingdom
On-site
Manager or above
2 months ago
2 months ago
Location: Shoreditch (Hybrid – 3 days per week onsite)
Duration: 12 months contract initially
The Opportunity:
- We have a phenomenal opportunity within the Benefits Centre of Excellent (COE) team for you to deliver and measure the success of our awesome benefits at client.
- Our benefits philosophy is to design and deliver inclusive, competitive, and value driven benefits programs that provide peace of mind for employees, with focus on seamless experience and scale.
- This role will have first-hand exposure to how the benefit COE team makes this philosophy come alive by supporting our benefits programs across EMEA and will report into the Director, Benefits EMEA & LATAM.
What You Will Do:
- Provide support across the EMEA Benefits Team as required.
- Benefits System Process
- Daily maintenance of My Client Benefits, supporting Program Managers with system requirements and change requests. This includes Health, Retirement, Protection, Time Off/LOA and Perk benefits.
- Benefits System incident investigations and audits to ensure benefits data delivery is correct and matches expected outputs.
- Reviewing end-to-end processes and updating/creating documentation where necessary.
- Benefits Insurance Renewals – Support with annual insured benefit renewals across EMEA.
- Time off and Leave – Support the team with different time off and leave processes.
- Employee Experience – Answer, organise or escalate benefits queries from managers and employees that cannot be answered by our outsourcing support team or ERC.
- Operational Excellence – assist in benefits program delivery including implementation and process improvement across all benefit and time off and leave programs.
- Special Projects – In partnership with Senior Program Managers, help drive or support various special ad hoc projects.
What you need to succeed:
- 5 years + experience in Benefits
- Project management skills and ability to multi-task in a fast pace environment
- Demonstrate problem solving capabilities while coordinating escalation and helping Senior Program Managers identify root causes of issues
- Ability to manage various stakeholders such as ERC, payroll, communications and vendors
- Team player with good communication skills and attention to detail
EMEA Benefits Analyst · eTeam UK