Elite F&B Service Team Leader

Wynn Macau

Location not stated

8 months ago

Job Description

Job Purpose
To meet and greet guests and offer them Food & Beverage service promptly in a courteous, professional manner consistent with Wynn Standards, Policies & Procedures in order to maximize guest satisfaction. To engage with guests, anticipate their needs, and customize interactions.

Key Responsibilities
• Greet and welcome guests in an articulate, warm manner
• Ensure accuracy of guest orders from beginning to end
• Must anticipate guest needs at all times
• Assist in serving food & beverages while engaging with guests
• Must use guest name in a natural manner where possible
• Be fully conversant with all services and facilities offered by the hotel
• Maintain excellent standard of personal appearance and hygiene at all times
• Accept any other duties and responsibilities assigned by the Supervisor

Competencies and Requirements
Experience: 1 year of work experience in 4-5 star hotel restaurant an advantage
Education: High school certificate or equivalent
Knowledge/Certificates: Knowledge of restaurant service
Language Ability: Fluent Mandarin; working knowledge of English
Others: Good social skills; can work well under pressure

Elite F&B Service Team Leader · Wynn Macau

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